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ECT News Community   »   CRM Buyer Talkback   »   CRM System Recommendations

CRM System Recommendations
Posted by: CLauver 2004-04-14 09:18:51
I am currently researching CRM systems. We have a very old Maximizer program in the sales department. I have Act 2000. The technical support people and the front office have a homegrown something. Needless to say, we are not efficient or coordinated in our efforts.
I have looked into Maximizer, GoldMine, MAS 90's CRM, and the Microsoft CRM -- all of which seem great, but strange as it may seem...response from a sales person is simply nonexistent.
I have been trying for days to talk to a live human being regarding my "wish list of features" and to determine if integration with our current accounting program is possible. These are issues beyond the information I have found their respective web sites.
I work for a relatively small company...25 employees...and perhaps the user base (10+ to begin) is just too small.
Any suggestions?

Re: CRM System Recommendations
Posted by: SalesChain 2004-07-23 05:27:37 In reply to: CLauver
Customer Service is what we are all about.
I am interested in your "Wish list".
SalesChain is built to automate your manual processes. SalesChain is 98% Customizable to serve any vertical. We just chose to do Capital Equipment/Finance first.
Getting started is easy, and I am available to do a web demonstration.

Re: CRM System Recommendations
Posted by: SalesChain 2004-07-22 12:19:58 In reply to: CLauver
It is my pleasure to introduce you to SalesChain a Customer Base Management & Sales Automation toolset developed exclusively for Capital Equipment Dealers.
Key features of our product and services include:
-Importation of customer, contract, asset, service and usage history from OMD, e-Automate, LaCrosse and others back end accounting systems.
-Web based application service provides secure access to your critical customer data over the internet
-A scalable and certain N+1 data center facility to ensure maximum accessibility and up-time
-Advanced lease portfolio management including the importation of in-house and third-party finance company data
-Advanced workflow automation including:
-Standardized sales follow up activities
-Lease termination alert(s) with staged action plan
-Automated email and letter campaigns
-“Rules-based” automated assignment of leads and customer accounts to sales representatives
-Enterprise wide access to a shared document library
-Collaborative task management with tracking capabilities
-Management reporting tools with granular view of marketing and sales activities
-Integrated document imaging system
SalesChain combines your critical data sources and systems to create a centralized and secure knowledge base of critical data and delivers a "Total Customer View".
The "Total Customer View" empowers your sales reps and administrative resources to access critical customer data with the click of a mouse button. What separates us from other CRM and SFA providers is our approach and understanding of our industry! The three components to our offering include a state of the art software technology application, on-going training and motivation (SalesChain University) and Admin-On-Demand, an intelligent set of hands at your service.
For more information please visit us on the web or call:
(203) 262-1611x12

Re: CRM System Recommendations
Posted by: TomCS 2004-07-09 07:14:24 In reply to: CLauver
Why not try http://www.cliksoftware.com and their Business Management CRM software?

Re: CRM System Recommendations
Posted by: ephendriks 2004-04-15 08:13:02 In reply to: CLauver
- if you have java programmer skills at hand, Compiere (www.compiere.org)is open source and might give a good growthpath to specific needs.
- if you have no programming skills or a all-microsoft based IT (MS office, windows 2003 server etc), I have good experience with the Microsoft line. CRM needs one or two releases more to be really integrated with the 2003-line of products. Small Business Server 2003 is a great product for a company this size, offers it all except CRM. But if MS manages to do integrate MS CRM more, it will be a very complete and flexible SMB kit (it takes MS usually 3 versions but in the end it is a good product)
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What do you think about artificial intelligence systems that can outperform humans?
They are revolutionary tools for solving problems facing humanity.
They won't change the world, but they have many practical, beneficial applications.
There's a danger that humans will lose control of AI and there will be grave consequences.
Some of their so-called big accomplishments, such as beating humans at games, are trivial and overhyped.
AI is one more reason to consider living completely off the grid.