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ECT News Community   »   CRM Buyer Talkback   »   Re: Beam Me My Order: Beyond Next-Day Delivery

Re: Beam Me My Order: Beyond Next-Day Delivery
Posted by: Elizabeth Millard 2004-03-17 09:44:25
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As e-commerce companies hammer out ways to fulfill customer orders with greater speed
and accuracy, more and more of them are offering same-day shipping. For a small e-tailer that processes only a few orders per day, taking this step is usually not difficult. But at a large company that receives scores of orders every hour, providing such speedy fulfillment can be a complex and sometimes overwhelming endeavor. Is same-day shipping the wave of the future, or will customers experience more unfulfilled promises than on-time deliveries?

Re: Beam Me My Order: Beyond Next-Day Delivery
Posted by: poster 2004-03-18 10:39:18 In reply to: Elizabeth Millard
I love CRM. When is CRM 2.0 coming out?
I mean, when is a completely integrated CRM solution that will handle all customer support issues and also pick up fresh milk from the dairy coming out?
Is this possible? I wonder.
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