“When you provide service, it can be either completely general, or contextual — which means it’s different for different demographics,” said Nanorep CTO Amit Ben. “Personalized service means that you get to the most fine-grained resolution possible. It’s self-service that can be catered and adjusted dynamically to each person experiencing that service. People really want to get the feeling that someone hears and understands their own personal problems.”
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Nanorep CTO Amit Ben: Chatbots Should Be Useful, Not Human
Posted by: Vivian Wagner July 12, 2017 03:46 PM“When you provide service, it can be either completely general, or contextual — which means it’s different for different demographics,” said Nanorep CTO Amit Ben. “Personalized service means that you get to the most fine-grained resolution possible. It’s self-service that can be catered and adjusted dynamically to each person experiencing that service. People really want to get the feeling that someone hears and understands their own personal problems.”