A frustrated Best Buy customer has filed a $54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compensate her fully for her loss. The last straw for D.C. resident Raelyn Campbell was the realization that the incident had exposed her personal data, and she was at risk of identity theft.
Great news and I hope they win! Some years back I bought a computer from Best Buy and (dumb!)the service contract for $150.00. Near the end of the contract the computer was making a grinding noise so we twice dragged it into the store for repair; twice they claimed nothing wrong - incompetent! Then they said my contract was up so even though I had attempted to have it fixed within the proper time frame they refused (and seemed to enjoy it)I went elsewhere, paid another $120.00 to replace fan that cost $15.00.(total cost for fan: $270.) I avoid their store and throw away their ads immediately. I guess I'm lucky I didn't lose a laptop!
We have a small trucking company that delivers freight to Best Buy Distribution Warehouse in Ardmore OK. We are only allowed to bring in a dock high truck to the facility. Best Buy allows Federal Express and UPS to bring in non-dock high trucks. We are a small business with five employees. Is Best Buy discriminating against businesses as well? I have already seen the lawsuit for race and gender discrimination?
Good for her! Best Buy recently lost my new Sony Vaio laptop. They told us they had to ship it to Sony and then they tried to blame Sony for the loss and tell us we had to deal with Sony. When we didn't fall for this they stopped returning calls, and suddenly, Best Buy customer service's record of this issue "disappeared." Just like my $1300 laptop. I am probably going to have to sue them too.
We are so glad the practices of best buy is brought to a national attention. My husband and I have had trouble for 5 yrs. bought a washer and dryer(the washer never did work right). Lowes Company was offering 1 yr interest free, so best buy said they also would match it. I paid it off about 1 and a half months early, and after readding my payments I also paid an additional payment, so best buy actually owes us money, but still got chgd interest & late fee's and years of harassment from many creditors, we tried to explain the situation, we usually got a person that could not even speak English well enough for either of us to understand one another. The people that did understand it said they would take care of it, and it was sent to another creditor over and over. We are middle class Americans and couldn't afford to fight this with an attorney. We wish you all the best in your fight to warn others and protect yourself.
I certainly hope she wins! I too had my laptop lost thruogh best buy and their geek squad! I went through the same awful,frustrating experience! It took 2 months for them to finally confess, that they had no clue where my laptop was, and it took another 2 weeks before they replaced it!I made numerous calls to the store stopped by on my way in from work everyday. Several times when I called the store I was hung up on, and had to make several trips, until I had to absolutley go into the store and snap!, before store managment recognized I was even there. I never have thought unfortunately about the fact that from this my identity could be stolen!!!. I would like to get some advice on what steps to take to possibly join you in your quest for justice or even to pursue the possibility of protecting my identity. Thank you in advance to anyone willing to help.
Mad-as-Hell Best Buy Customer Files $54M Lawsuit Over Laptop Loss
Posted by: Erika Morphy February 14, 2008 11:46 AMA frustrated Best Buy customer has filed a $54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compensate her fully for her loss. The last straw for D.C. resident Raelyn Campbell was the realization that the incident had exposed her personal data, and she was at risk of identity theft.