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Making Your CES Connections Count
December 17, 2014
It's that time of year again. CES will rock Las Vegas in early January. Companies are gearing up and hoping to do a good job of cutting through all the loud and distracting background noise to share their messages at the show. It's a tough job, since CES is full of industry analysts, media representatives, investors and customers -- and they all want something different.
New York Cabbies May Try Operating Uber-Style
December 11, 2014
Uber and Lyft are two new, rapidly growing competitors in the taxi and limousine space. They are upending the traditional taxi and limo model in city after city. Now the taxicab industry in New York City is fighting back. NYC cabs could be getting their own app. This is something that should have happened years ago. However, it was happy to keep things just the way they were.
Everything's Coming Up Broadband
December 04, 2014
Comcast and AT&T. Broadband started as a service for people to surf the Web. Generally, it was a separate service offered by the telephone and cable television companies. However, things are changing and growing. The changes that are occurring in the industry are groundshaking, but they don't get as much attention as they should. Understanding these changes is important.
Nokia's Surprising 2nd Shot at the Wireless Game
November 20, 2014
Many thought after Nokia sold its wireless phone business to Microsoft earlier this year, the company simply would fade away from the space. However, all of a sudden it's starting to look like Nokia is coming back. It just took the first step back into the wireless and tablet market with its new Google Android tablet. It appears Nokia is getting ready to re-enter the smartphone space in 2016.
AT&T Paves the Wireless Future's Way
November 13, 2014
AT&T shared plenty of powerful information and insights about growth for the company and the industry in general at last week's industry analyst meeting. The wireless, telecom, television and Internet businesses will continue to grow and to change in 2015 and beyond. Whether you are a customer, a worker, an investor or a partner, understanding how change will come will be key to success.
The Do-Not-Call List's Maddening Loophole
November 06, 2014
What are you thankful for? Me... I am very thankful that this year's Election Day is finally over! Why? So I can get some peace and quiet in my life once again. I don't know about you, but my phone has been ringing constantly for weeks, and every call has been a political call. All I can say is... ENOUGH ALREADY! I am so happy this election had clear victors. The reason is simple.
Give Me That Old-Time Operating System, Apple - It's Good Enough for Me
October 30, 2014
OK, I admit it. I both love and hate Apple's new iOS 8 -- and apparently so do many others, based on the online searches for help I've done. I've had a love-hate relationship with iOS for years. There's much about the new iOS 8 to love; however, I hate that updating to it screwed up so many features I regularly use. What's worse is that Apple does not seem to care.
Divvying Up the US' Crucial Wireless Spectrum
October 23, 2014
The U.S. government is about to hold another wireless spectrum auction. Why is spectrum so important? If you owned a brand new car with brand new tires, you would still need air in those tires in order to drive, right? That's wireless spectrum. It's the air inside the tires that lets you drive. Without spectrum, you can't use mobile apps. The problem is, wireless spectrum is not unlimited.
No More Wireless Mergers? No Problem
October 16, 2014
Big news: The new wireless world in the United States, which has been led by AT&T Mobility, Verizon Wireless, Sprint and T-Mobile, will stay exactly the same. That's right -- Iliad no longer is interested in T-Mobile. There will be no changes -- for now, anyway. So can we finally forget about all the merger distractions and focus on competing again? Please!
BlackBerry Tries, Tries Again to Remake Its Brand
October 09, 2014
BlackBerry is trying to rebuild itself by remaking its brand. A successful brand is one of the most important parts of any success story. However once a brand has sprouted roots, it's very difficult to remake it. It's easier to start from scratch. So what is the plan at BlackBerry -- and will it be successful? The BlackBerry brand has grown and evolved over the last 10 to 15 years.
How Microsoft, Lenovo and Clickfree Damage Their Collective Brand Experience
October 03, 2014
What is a collective brand experience, and why is it so important for companies to understand and manage it correctly? It can't be ignored, because it will grow on its own and in harmful ways. However, most are shooting themselves in the foot on a daily basis. Companies understand the brand. Even so, only some do a good job at building, nurturing and protecting their own brand.
Self-Driving Car Security: No Room for Error
September 25, 2014
Walk into any electronics store and you will find antivirus software from companies like Norton, ESET, McAfee and Kaspersky. In the last few years, the risk has spread from our computers to our smartphones and our tablets. The next thing we will have to protect may be our cars -- and our lives could depend on it. We used to think the computer was the only device that needed virus protection.
What Is the Apple Watch if Not a Watch?
September 18, 2014
The Apple Watch is not a watch. So what exactly is it? Or for that matter, what is any smartwatch from any other maker? No one has done a good job of creating a brand identity for the new segment yet. That leaves the space wide open. Rather than think of the smartwatch as a watch, we should think of it as a smartphone extension. It just happens to be strapped to your wrist and looks like a watch.
Apple's Cook Hits It Out of the Park
September 11, 2014
Apple made its annual iPhone announcement Tuesday, and there were several surprises, including one of those Steve Jobs "one more thing" moments. Now the question is, will the two new iPhones, Apple Pay and Apple Watch be a home run? Generally speaking, yes -- but with some caveats. The iPhone is coming in two new sizes. One is larger, meaning longer. The other is even larger, meaning even longer.
Sizing Up the Cloud's Risks
September 04, 2014
The iCloud security issue that's been in the headlines all week should be a great big wake-up call to everyone. The cloud is coming; however, we are still in the very early days. Security threats keep growing, so it is important for both individuals and companies to be prepared. The news this week suggested an iCloud security flaw allowed private nude photos to be stolen.
Comcast: Friendlier Attitudes Aren't Enough
August 28, 2014
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry.
Sprint's Moment of Truth
August 21, 2014
The good news for Sprint is the stars seem to be lining up for a recovery. Change is occurring throughout the entire wireless industry. Every player -- including AT&T Mobility, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular and C Spire Wireless -- is changing. We will start to see lots of new services, pricing, competition and marketing going forward.
What's Next for Sprint?
August 12, 2014
There's a New Sprint in town. Last week the earth shook twice in Kansas City -- once when Sprint decided not to end its pursuit of T-Mobile, and then again when it replaced CEO Dan Hesse with Marcelo Claure. What can we expect next? First, Sprint is going to be a very different kind of company going forward. New CEO Marcelo Claure and Softbank CEO Masayoshi Son will take Sprint on a new path.
Google's Great Big Ideas Camp
August 07, 2014
Google is hosting a conference in Sicily this week called the "Camp." This is a different kind of conference. It's not just about business. Attendees are from business, politics and entertainment -- they bring their families. I have been invited to attend many of these types of events over the years by big companies like Emerson, Lucent, Nortel, Compaq and more. They're held in glorious place.
Thanks, C Spire - for Leading Mississippi Schools to Tech's Fast Lane
July 31, 2014
If you have been following business and personal technology in recent years, you've seen a quantum leap forward. Unfortunately, education is not moving ahead as quickly. Technology can help, though, and C Spire is setting a good example, propelling Mississippi schools forward. C Spire is helping schools and entire cities create a quantum leap of their own.
The Slow but Steady March to the Cloud
July 24, 2014
The cloud is an idea that actually has been with us for many years before we gave it the name "cloud." All of a sudden, it is growing into a large and important space. Most companies are dipping their toes in the cloud -- however, many corporate customers are going only so far. Why the delay? Fear of the unknown is one reason. No doubt the cloud is going to be the way we do things in the future.
Are You There Corporation? It's Me, Customer
July 17, 2014
Why do so many companies keep slapping their customers in the face and expect them to stick around? Remember the good old days, when an update or an upgrade was good news? It solved problems. Today, updates often create new problems in their wake. Today, updates are two steps forward and one step back. Updates and upgrades used to be welcome news. They used to build a company's brand.
Will the Smartwatch Finally Get Hot or Not?
July 10, 2014
We've been hearing all about these amazing new smartwatches. They are the remote control for our smartphones. They are said to be the most exciting new product since the smartphone. If that's the case, then why have they not taken off yet? Ah, the million dollar question: Are smartwatches going to be hot like the smartphone and tablet, or will they simply fade away like the netbook?
Shame on Facebook
July 03, 2014
Do you remember those snotty little kids who didn't seem to understand the difference between right and wrong? You know, the little brats who thought the rules didn't apply to them. The kids who thought they could get away with whatever they wanted -- rules were for somebody else. Well, that seems to be a fitting description of Facebook, as it repeatedly breaks customer trust.

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