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Comcast: Friendlier Attitudes Aren't Enough
August 28, 2014
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry.
Sprint's Moment of Truth
August 21, 2014
The good news for Sprint is the stars seem to be lining up for a recovery. Change is occurring throughout the entire wireless industry. Every player -- including AT&T Mobility, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular and C Spire Wireless -- is changing. We will start to see lots of new services, pricing, competition and marketing going forward.
What's Next for Sprint?
August 12, 2014
There's a New Sprint in town. Last week the earth shook twice in Kansas City -- once when Sprint decided not to end its pursuit of T-Mobile, and then again when it replaced CEO Dan Hesse with Marcelo Claure. What can we expect next? First, Sprint is going to be a very different kind of company going forward. New CEO Marcelo Claure and Softbank CEO Masayoshi Son will take Sprint on a new path.
Google's Great Big Ideas Camp
August 07, 2014
Google is hosting a conference in Sicily this week called the "Camp." This is a different kind of conference. It's not just about business. Attendees are from business, politics and entertainment -- they bring their families. I have been invited to attend many of these types of events over the years by big companies like Emerson, Lucent, Nortel, Compaq and more. They're held in glorious place.
Thanks, C Spire - for Leading Mississippi Schools to Tech's Fast Lane
July 31, 2014
If you have been following business and personal technology in recent years, you've seen a quantum leap forward. Unfortunately, education is not moving ahead as quickly. Technology can help, though, and C Spire is setting a good example, propelling Mississippi schools forward. C Spire is helping schools and entire cities create a quantum leap of their own.
The Slow but Steady March to the Cloud
July 24, 2014
The cloud is an idea that actually has been with us for many years before we gave it the name "cloud." All of a sudden, it is growing into a large and important space. Most companies are dipping their toes in the cloud -- however, many corporate customers are going only so far. Why the delay? Fear of the unknown is one reason. No doubt the cloud is going to be the way we do things in the future.
Are You There Corporation? It's Me, Customer
July 17, 2014
Why do so many companies keep slapping their customers in the face and expect them to stick around? Remember the good old days, when an update or an upgrade was good news? It solved problems. Today, updates often create new problems in their wake. Today, updates are two steps forward and one step back. Updates and upgrades used to be welcome news. They used to build a company's brand.
Will the Smartwatch Finally Get Hot or Not?
July 10, 2014
We've been hearing all about these amazing new smartwatches. They are the remote control for our smartphones. They are said to be the most exciting new product since the smartphone. If that's the case, then why have they not taken off yet? Ah, the million dollar question: Are smartwatches going to be hot like the smartphone and tablet, or will they simply fade away like the netbook?
Shame on Facebook
July 03, 2014
Do you remember those snotty little kids who didn't seem to understand the difference between right and wrong? You know, the little brats who thought the rules didn't apply to them. The kids who thought they could get away with whatever they wanted -- rules were for somebody else. Well, that seems to be a fitting description of Facebook, as it repeatedly breaks customer trust.
Will Nest Get Too Nosy?
June 26, 2014
Nest Labs may offer cool technology, but do we really want Google or anyone knowing everything that goes on in our homes? Home automation may indeed be a double-edged sword. Today, like children, we are excited and amazed at how tech can accomplish simple tasks. Will we still be happy down the road, when it crosses the line and invades our privacy?
How Will Regulators Chaperone the Big Merger Dance?
June 19, 2014
SoftBank CEO Masayoshi Son may have new hope for a Sprint, T-Mobile merger. After SoftBank merged with Sprint last summer, Son set his sights on T-Mobile. There was early resistance from regulators, but that may be softening, with Comcast-Time Warner Cable and AT&T-DirecTV having joined the merger dance. Trying to understand and predict what regulators will do is always a challenge.
Apple's Crucial Marketing Challenge
June 12, 2014
Apple grew from a small Microsoft competitor in the 1990s, to the tech giant of the 2000s. However, since Steve Jobs' passing a few short years ago, Apple has changed. At the same time, the industry has changed. Today, Google and Samsung offer strong competition. Apple now has to do something it never had to do before: market. Let's roll the camera back for a minute. This sounds familiar.
EU Smacks Google Upside the Head Over Right to Be Forgotten
June 05, 2014
I think the European Union often goes overboard, and I typically don't agree with its rulings. However, when the EU declared Google invaded privacy, it seemed to have struck a nerve. Countless users worldwide agreed. So, what impact will the EU have on Google with respect to a citizen's right to be forgotten? This struggle is all about protecting privacy online.
Destination Cloud: Are We There Yet?
May 29, 2014
There is growing interest in the cloud. It sounds absolutely perfect for both consumers and businesses. Some are jumping in -- so why isn't everyone? There are many pros and cons. Many use it successfully to build and manage their growing business, but many others fall victim to problems. What, exactly, is the cloud? "The cloud" is a general term that means many different things.
AT&T Catches a Wave
May 22, 2014
Change is good. Industry consolidation seems to come in waves, and the next wave seems to be starting. Together, AT&T and DirecTV will be a strong new competitor in the pay-television space. That's great. Unless traditional cable-TV companies get their act together, this merger could be another nail in their coffin. This is a busy time in the industry.
Pulling Google Back to the Right Side of the Privacy Line
May 15, 2014
I don't usually agree with the European Union. However, it has demanded that Google help to protect the privacy of citizens rather than exposing everything, and I tend to agree. The latest EU ruling doesn't solve the whole problem, though. In fact, it raises more questions. Remember a few years ago, when we were having the raging debate about how Google was violating privacy?
New Car Tech: Smartphones In, Privacy Out
May 08, 2014
While the new 2014 Toyota cars have a lot to love with their advanced technology and navigation, there is also, very surprisingly, something to hate. This tech comes at a high price: loss of privacy. Toyota knows exactly where you are at every moment of every day -- period. Is that what we want? Don't get me wrong -- I have been a big fan of Toyota for many years. It has always been rock solid.
AT&T In-Flight WiFi Could Soar
May 01, 2014
AT&T just announced it will be getting into and improving the in-flight WiFi business. It will be next year before this service is available, but if it's better than the current GoGo WiFi service, I think it will be a big success. Back in the days before in-flight WiFi, stepping onto an airplane meant we were pretty much cut off from the rest of the world until we landed.
Is Square Mobile Payments in Trouble?
April 24, 2014
The story of Square mobile-payments may surprise you. Imagine swiping customer credit cards on your iPhone, iPad or Android. We have all heard the magical stories about a brilliant idea sketched on a napkin that turned into the next big success in business. While these things do happen, more often the bubble bursts. It's just a matter of when. Is that what is starting to happen with Square?
The Ultra High-Speed Internet Race Is On
April 17, 2014
Want to watch a new tech race? Keep your eyes on the new 1 Gbps ultra high-speed Internet race. Over the next few years, it will become one of the hottest races around. So who will the leaders be? Today, entrants like Google, AT&T, C Spire and CenturyLink already have started their race for the gold. First, it's important to understand this race, so let's pull back the camera.
Which Wireless Network Is Best for You?
April 10, 2014
Every couple of years, it's time to buy a new wireless phone -- and every couple of years, we go through the same decision-making process. What should be the most important part of that process? The answer is not in the advertising. It's not about choosing a phone. Rather, it's choosing the right network -- and there is a difference between major carriers. Which is best for you?
BlackBerry's Coca-Cola Moment
April 03, 2014
BlackBerry CEO John Chen is trying to turn the company's fortunes around, and something it has in common with Coca-Cola could help. This is something very important, if BlackBerry realizes it. It's something that if done correctly could help the company succeed once again. I have followed BlackBerry for many years, watching its ups and predicting its downs. I believe it can recover.

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