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Is This the Beginning of the End for the Set-Top Box?
August 12, 2016
C Spire started out as a privately owned wireless competitor in Mississippi. Since then, it has expanded in several directions. Its focus last year was on installing high-speed Internet in a few Mississippi cities. Now it is partnering with MobiTV to offer a new television service for the home. The service will not use the set-top boxes common with cable TV.
The Wonderful, Worrisome World of Self-Driving Cars
July 29, 2016
There seem to be warning stickers for everything. There may soon be a new sticker for the autonomous car era: "Warning: Self-Driving Cars Get Hacked." Despite all the positive news about self-driving cars, there is a darker side to this story that's very important. It's one that can be particularly frightening if you happen to be riding in an autonomous car when it gets hacked.
Verizon Customers Get No Respect
July 15, 2016
Why do customers seem to overreact when Verizon announces changes? Verizon's latest price hike has been causing angst in the marketplace -- at least on social sites like Twitter. Why does Verizon keep shooting itself in the foot? The short answer is poor marketing. Verizon's marketing moves show no care for the customer base, and that comes with at cost to Verizon.
Verizon's Mission of Self-Destruction
June 27, 2016
Customers and investors increasingly are wondering why Verizon and Verizon Wireless are hurting themselves with their actions. For starters, Verizon decided to battle its own striking workers on the public stage. That battle shed lots of bad blood, and it will be tough to close those wounds. Many companies experience strikes, but most are settled quickly and quietly.
Can Huawei Overtake Apple and Samsung?
June 13, 2016
Huawei says it is working hard to overtake Apple's iPhone and Samsung's Galaxy line in the worldwide smartphone market. If you were to ask anyone over the last eight years if that were possible, you would have heard a resounding "no." The marketplace is changing, though, and anything is now possible. Today Apple, Google and Samsung are enormous, but the rate of smartphone growth has slowed.
Microsoft's Intolerable Windows 10 Aggression
May 27, 2016
Microsoft seems to have gone off the deep end with its tricks to get unwilling customers to upgrade from Windows 7 and Windows 8 to Windows 10. Doesn't the company realize this will hurt it? Does Microsoft think it can be abusive and win? Users are complaining loudly. Why doesn't Microsoft care about the disruption it is causing? A slice of the Microsoft marketplace wants to move to Windows 10. Fine. Many of them absolutely love it. That is not the problem.
Warehouse Clubs Ignore Customer Relationships at Their Peril
May 13, 2016
Like many, I have a love-hate relationship with warehouse clubs like Costco, Sam's Club and BJ's. I've criticized them several times over the years, but it's worth noting that some of these clubs have been improving. Others not so much. I have some ideas about what these companies are doing right and wrong, and how they can fix things to improve customer relationships, sales and profits.
Get Ready for the Mobile Pay Explosion
April 29, 2016
Who is leading the mobile payment race? There are several players competing today. PayPal started the revolution 15 years ago, and Apple Pay, Android Pay and Samsung Pay have joined the fray. Many newcomers are entering this space on a regular basis. The traditional money space has undergone change with innovations like debit cards and ATM machines, although they took a while to catch on.
Publishers vs. Brave Software: Battle for the Ad Viewer
April 14, 2016
Brave Software is a startup that has ratcheted the ad-blocking game to a new level, and it is raising a lot of stink in the online community. For many people, Web-based ads have become an intolerable, costly distraction. That has led to a variety of ad-blocking approaches. The use of ad-blocking software is growing, because users feel they are being attacked by distracting Web-based ads.
The Calm Before the Next US vs. Apple Storm
March 31, 2016
Apple got a last-minute reprieve last week. The U.S. government no longer is going after the company to break into the San Bernardino terrorist's iPhone, for now. It found another way. So Apple dodged a bullet, this time. However, as terrorism rises, this sticky question will rise again -- count on it. Now, when things are quiet, is the best time to debate this issue and come up with a solution.
Does Little iPhone Mean Apple Is Growing Up?
March 17, 2016
Every few months, fans gather with excitement to see what Apple will introduce next -- so what can we expect to see from Apple on March 21? I think the most important thing will be fixing a mistake the company made two years ago. Apple will reintroduce a 4-inch iPhone. As smartphone sales slow, even Apple needs to cozy up to users. Slapping them in the face was not a good sales tactic.
The Flip Side of the Shiny Internet Coin
March 3, 2016
There are two sides to every coin -- a good side and a bad side. One side helps you and the other side hurts you. The Internet is a great example: The good side lets you learn anything, about anything, anytime, any place. The bad side targets you with scams. They are running rampant, and there is not a damn thing we can do about it. How can this be, you may ask? Isn't this illegal?
A Glimpse Into the 5G Wireless World
February 18, 2016
Your world is about to change. 5G is coming. Whether you are a wireless carrier, a handset maker, an app developer, a mobile TV provider, a worker, investor or consumer, your world is about to undergo a major transformation. AT&T recently announced plans to start testing 5G technology this year. Wireless data transmissions could be 10 to 100 times faster over 5G than on current 4G networks.
The Next President's Alternative Energy Agenda
February 4, 2016
Alternative energy has become a real growth engine during the last several years. It seems to bounce up and down, depending on the leadership in the White House. President Obama is a supporter, so growth has been relatively strong in recent years. The big question is, what will happen under a new president? That is a question every investor and industry worker is asking.
The Year of Connected and Self-Driving Cars
January 21, 2016
Connected cars and self-driving cars are two of the hottest and fastest-growing segments in the marketplace today. However, they are often confused. Connected cars are here today. Self-driving cars are not yet, but they are coming. They both mean advancements in automotive. They both use wireless networks, wireless technology, satellite technology, ground-based sensors and more.
Analyst Briefings at CES: One Shot Is Not Enough
January 7, 2016
Why do so many companies fail at industry analyst relations? Since the best answer might come from an industry analyst, I'll share a few thoughts with you. I'll also share some secrets for building a successful long-term technology analyst program. Hint: It's about being on the growth side of the wave. This is a good week to address this issue, since CES 2016 is taking place in Las Vegas.
Microsoft and Apple Share a Peaceful Moment
December 10, 2015
Can you imagine Microsoft and Apple actually liking each other? Who'da thunk such a thing was even possible? However, the holiday spirit is alive and well at Microsoft. The company flew a bunch of workers from around the country into New York City for something very special. They met with a local NYC children's youth choir at Microsoft's new Fifth Avenue store to spread some special holiday cheer.
The Wireless Industry Is Changing Again
November 13, 2015
Wireless is one of the strongest industries today. However, it continues to change. Every few years, the focus changes and the industry goes in new directions. It happened a few years ago with the iPhone and Android. Now change is happening once again. The wireless industry growth wave is changing. It is cresting. That's a problem for companies that don't recognize what is happening.
When Innovation Misfires
October 29, 2015
Innovation is not always good -- it can backfire. Good innovation helps to grow a brand in the marketplace and results in more customer love. Bad innovation does the opposite. Companies would be better off doing nothing than innovating badly. Many public companies innovate on a regular basis because they think they have to. After all, they must keep their investors happy.
E-Commerce Firms Need to Wise Up to Cybercrime
October 15, 2015
Every business owner and executive must think long and hard about cybersecurity -- especially considering all the break-ins and data thefts during the last several years. Data breaches and security issues are in the headlines on a regular basis. One good source for getting a grip on some possible solutions to the problem is AT&T's new report, "What Every CEO Needs to Know About Cybersecurity."
Warning: Think Twice Before Updating to iOS 9
October 1, 2015
Apple, you insensitive scoundrel, you made my bride cry. It wasn't tears of joy over your great technology, either. It was because you caused the loss of countless personal photos and memories, and all sorts of other personal information that we can never get back again. It's all because you simply didn't warn users not to upgrade to iOS 9 until the bugs were worked out.
When Will Siri, Cortana and Google Now Get Smart?
September 24, 2015
Microsoft's Cortana and Google Now seems very cool -- talking to a computer and having it talk back. It should be like talking to the computer on Star Trek's starship Enterprise. If the technology worked well, these digital assistants could be game-changing. Unfortunately, it doesn't -- not yet, anyway. In the wonderful world of technology, we often get way ahead of ourselves.
Microsoft Shoots Itself in the Foot
September 17, 2015
Shame on you Microsoft! Last week you admitted to downloading gigabits of Windows 10 data to users' hard drives without permission. The problem is, that move both took up our hard drive space and triggered Internet Service Provider fees. You did it without even asking our permission. Hey, Microsoft, who the hell do you think you are? The simple solution is this: Ask permission.
T-Mobile's War on Data Hogs Is Everyone's Fight
September 10, 2015
Putting this burning issue on the front page is great. Everyone should know the problems caused by wireless data thieves. The reason is simple. Data hogs are threatening to spoil things for everyone. Yes, that means for you and your business. Data hogs threaten T-Mobile's growth because they spoil things for regular wireless data users. This is also a larger problem for the entire industry.
Playing Whac-a-Mole With Windows 10
September 3, 2015
Autumn is coming, and it's time for county fair fun with candy apples, fried dough and the midway. You remember the game whac-a-mole? As the moles popped up through holes on the table, it was your job to whack them before they disappeared. Now, every time another Windows 10 reminder pops up on my screen, all I want to do is grab a mallet and start whacking!
I Can't Hear You, the Washing Machine Is Too Loud
August 27, 2015
Why do my GE washer and dryer sound as loud as a hurricane? As I sit here at the beach, on the balcony, on a beautiful, sunny, warm and peaceful morning watching the sun rise over the sparkling Atlantic Ocean, something is terribly wrong. What? I can't hear you. Could you speak louder? Sorry, the new washer and dryer we recently bought are roaring so loud I can't hear myself think.
Wireless Performance Studies and You
August 20, 2015
It appears both AT&T Mobility and Sprint deserve congratulations on their great performances, based on two just-released studies on the wireless wars. J.D. Power and RootMetrics revealed some interesting and surprising new information on this changing marketplace. For the fifth time, AT&T won first place with J.D. Power. For its part, Sprint showed significant performance improvement over the last year.
Will Google Win the Alphabet Game?
August 13, 2015
Google suddenly announced something much bigger. It is splitting itself into several different companies under one master brand called "Alphabet." Splitting up is what Google has needed to do for several years. The idea of creating a master brand makes enormous sense for a company like Google, which is an octopus with many arms. However, it is only right if it is done correctly.
The Transformational AT&T, DirecTV Merger
August 6, 2015
AT&T's acquisition of DirecTV is more than a merger -- it is a transformational event that could change the entire television space. It has the potential to create such intense competition that it very well could transform the entire television space -- meaning cable TV, satellite TV and IPTV -- and blend it with wireless. It means more choice and more innovation.
As Wireless Changes, So Must Marketing
July 30, 2015
We have just seen quarterly earnings reports from AT&T and Verizon, and they continue to grow at a healthy pace. Sprint and T-Mobile also have started to grow once again. However, the larger wireless marketplace is splitting into smaller segments. Understanding this is one of many keys to success for any wireless carrier going forward. The larger wireless marketplace is changing.
See More Articles in Jeff Kagan Archive Section >>
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