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Connecting With Key Influencers in the Industry Analyst Community May 16, 2013 
If presenting to the technology industry analyst community is so important, why do most companies do such a poor job? I have participated in more analyst briefings over the last 25 years than I can remember. Companies all want the same positive result, but they all go about it very differently. Only a very few are well done and get good results. So what is the path to success?
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Tech Offers Web of Support for Stroke Survivors May 09, 2013 
May is National Stroke Awareness month. I like to follow the technology advancements for stroke prevention and treatment -- and the companies making them -- because I have been a stroke survivor for nine years. We don't realize it on a daily basis, but things advance as quickly in the medical and health industries as in wireless and communications.
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Forgetting Today's Users May Be BlackBerry's Folly May 02, 2013 
BlackBerry, formerly Research In Motion, is under a lot of scrutiny as it pursues its comeback strategy. An interesting question recently came up having to do with that effort: Is BlackBerry so busy focusing on growth and the future that it has forgotten about taking care of customer needs in the present? I'll address this both as a technology industry analyst and a long time BlackBerry fan.
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CTIA's Eye-Opening Competition April 25, 2013 
As a judge in CTIA's annual wireless competition, I was looking for what's new, earthshaking and transformative, and I was very impressed with many entries. I think you will be as well. Every few years there is an earthquake in the wireless industry -- something new that redefines and transforms everything.
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Wireless: Fertile Ground for Wheeling and Dealing April 18, 2013 
Thanks to countless conversations with reporters, I have developed a crystal clear idea of why Dish Network and SoftBank want to acquire Sprint Nextel. It has less to do with wireless carrier ambitions, and much more to do with the future -- being leaders in a new space that's still largely under the radar. When wireless took off, it is was all about voice calls. Then the industry realized if it wanted to continue strong growth, it had to be about more.
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The Wild and Wonderful Future of Wireless April 11, 2013 
The wireless industry is in the middle of a transformation. That means there are many new opportunities going forward, but there are many new challenges as well. Which ideas, companies and sectors will win is the question. As a wireless and technology industry analyst, I have followed and worked with many companies as they changed the industry -- and change continues.
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It's Time for Aereo to Soar April 04, 2013 
Aereo streams television over the Internet for a fee -- so far only in the New York City region. Its expected rapid rollout has not happened over the past year. Why?
One reason is that Aereo was being sued by various broadcasters. However, the decision handed down this week from the Second Circuit Court of Appeals looks good for Aereo.
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BlackBerry Z10: All Sizzle, No Steak March 28, 2013 
When the BlackBerry Z10 was first in my hands, I was prepared to write a glowing review of the new device and operating system. I like BlackBerry. I thought I was going to be able to write how it was a real competitor to the Apple iPhone and Samsung Galaxy. I was hoping to be able to say BlackBerry was back. Unfortunately, I can't -- not yet. The new Z10 is better in some ways and worse in others.
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Samsung's Galaxy S4 Dims Apple's Glow March 21, 2013 
Talk about attracting attention. As I write this, there are more than a thousand recent news stories and opinion pieces on the Google News site about the brand new Samsung Galaxy S4. That's an incredible win for a company that a few short years ago wasn't well known in the wireless business. Since Samsung is successfully transforming how the world thinks about it as a smartphone maker, what can we expect going forward?
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What's Eating Microsoft? March 14, 2013 
Microsoft was once rapidly growing like Google and Apple. Then it changed. It became a very large, but very slow growing company. These days it seems stuck, struggling to break into other businesses. The growth wave Microsoft rode crested years ago, but it hasn't been able to catch the next wave.
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The Tooth-and-Nails Scrap for the No. 3 Smartphone Spot March 07, 2013 
Until about six years ago, the wireless world was pretty predictable. BlackBerry and Nokia were the leaders, and everything was growing and stable. Then the iPhone earthquake changed everything. Android soon followed, creating more disruption. Today the global handset leaders are Samsung and Apple. However, the big story in 2013 is who will be No. 3. The competition will be intense.
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GM Switches Partners for OnStar's Next Big Dance February 28, 2013 
Several years ago, General Motors introduced a groundbreaking service called "OnStar," a wireless technology designed to keep drivers safer on the road. Since the 1990s, GM has used the Verizon Wireless network to link cars with OnStar.
However, it announced this week at the Mobile World Congress in Barcelona that it's switching to AT&T Mobility. This is pretty big news.
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Elevating Customer Service to the Next Level February 21, 2013 
Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged.
Some companies are solving that problem by partnering with Support.com -- building customer loyalty, developing a competitive advantage, and turning a profit at the same time.
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BlackBerry's Do-or-Die Marketing Challenge February 14, 2013 
Frank Boulben is the new chief marketing officer at BlackBerry and he has his hands full. Did you ever stand in front of a mountain of work and wonder how to get started? Marketing was one of several key weaknesses before RIM became BlackBerry. Can Boulben refresh, reinvigorate and save the smartphone maker? No one yet knows; however, marketing is key -- and Boulben is now center stage.
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Small Cells Could Solve AT&T's Data Problem February 07, 2013 
It looks as though AT&T Mobility has developed a small cell solution to the wireless industry's spectrum shortage -- a data capacity problem that will affect customers of every carrier. AT&T's is not the only solution -- there will be others as well -- but it is an important one. The wireless industry has been dealing with this ever since the explosion of smartphones several years ago.
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Why Apple Is Losing Its Shine January 31, 2013 
Almost a year and a half ago, I asked a simple question: Will Apple Still Be Apple Without Steve Jobs? At the time, the answer seemed to be a simple "no." Over the next couple of years, Apple would become just another competitor, I predicted -- and unfortunately, that's exactly what is now happening.
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TV Industry Disruption: Aereo's Threat and Promise January 24, 2013
So, what is Aereo all about? Well, it's a brand new idea, a Web TV service. The days of the $200 TV bill are numbered, said the CEO of Aereo in a recent interview.
This sounds like a good idea, right? Well, the cable television model is old and broken, and the need for lower-cost alternatives is growing.
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Can BB10 Rescue RIM? January 17, 2013
One of two things will happen with the upcoming launch of the brand new RIM BlackBerry 10. Either it will be a success and help RIM get back on a growth curve, or it will end up being like the Palm Pre, loved by the media and analysts yet wanting for sales. Can RIM recover with BlackBerry 10? It's possible. But the company must do two things right.
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The Perils of Cloud Computing January 10, 2013 
The cloud may be the future, but it's not a bed of roses. The Amazon Cloud had a meltdown on Christmas Eve, affecting many customers who use the service. Companies that use Amazon as their cloud, their customers and workers were all affected. What should we learn from this high-profile meltdown?
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The Skeletons in the Cable Companies' Closets January 03, 2013 
A few weeks ago, I read a SmartMoney article titled "10 Things Cable Companies Won't Tell You." I have to admit it was a real eye-opener. We are all aware of a few of these items, but to have them all laid out in one piece was very powerful. It looked at many top cable players such as Comcast, Time Warner Cable, Cox, Cablevision and others
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