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How Technology Could Prevent Another Paris-Like Attack
November 30, 2015
What I find fascinating is that with all of the focus members of the intelligence community place on violating our privacy, they still aren't able to stop attacks like the one in Paris. Currently they are complaining that it is our fault for implementing encryption that blocks their often-illegal views into citizens' personal lives. I think that even if encryption didn't exist, they still would be ineffective.
Yahoo Tests the Determination of Ad Blockers
November 28, 2015
Yahoo earlier this week acknowledged that it has been experimenting with a neutralizing agent that can counteract ad-blocking software tools by closing off email access to browsers that use them. "At Yahoo, we are continually developing and testing new product experiences," the company said in a statement. "This is a test we're running for a small number of Yahoo Mail users in the U.S."
Walmart to Jump the Gun on Cyber Monday
November 24, 2015
Walmart on Monday announced it will release all 2,000 Cyber Monday deals at 8 p.m. EST Sunday. That and other retailer moves are making it look as if Cyber Monday might be a nonevent this holiday season: Amazon is running an eight-day Black Friday sale that will take it through Cyber Monday, leading Walmart to launch a price-matching event to compete.
Report: Mobile Payments Won't Be a Thing This Holiday Season
November 24, 2015
Bankrate.com on Monday released results of a survey showing that even though consumers may have more mobile payment options this holiday season, more than two-thirds of shoppers won't be using them. That's because seven out of 10 Americans surveyed said they'll be using cash or a debit card for most of their holiday buys, according to Bankrate.
Have You Started Your Black Friday Shopping Yet?
November 23, 2015
Although Black Friday is still days away, Amazon shoppers are already in the thick of it. The company last Friday launched an eight-day-long Black Friday Deals Week. New deals are surfacing as often as every five minutes. Customers will have access to 10 Deals of the Day starting at midnight on Thanksgiving, and up to 10 more this Friday -- the traditional Black Friday.
Google Tears Down App Walls
November 19, 2015
Google on Wednesday began streaming content from certain mobile apps in its search results, with no download required. The company is working initially with nine partners, including Weather, Chimani, My Horoscope, New York Subway and Hotel Tonight. Technology Google acquired when it purchased Agawi lets it stream virtual versions of mobile apps. Apps no longer need to have related websites.
Surveys Reveal Lax Mobile Security Among Federal Workers
November 18, 2015
The use of mobile devices provides significant benefits in convenience and workplace productivity. However, two recent reports indicate that U.S. government workers often ignore security protocols associated with mobile IT. The Office of Personnel Management hack revealed earlier this year drove an effort to address federal IT security. That effort largely has bypassed mobile device security.
Report: Botnets Help Bump Cyberattack Attempts by 20 Percent
November 17, 2015
ThreatMetrix last week reported that it had detected and prevented more than 90 million attempted cyberattacks in real time across industries from July to September. The attempted attacks covered fraudulent online payments, logins and new account registrations, and represented a 20 percent increase over the previous quarter, according to ThreatMetrix Cybercrime Report: Q3 2015.
Sales and Marketing Sentiment: Feeling Is Perception Is Reality
November 16, 2015
About a year ago, I conducted a survey that led to my company's first-ever Sales & Marketing Sentiment Study. The idea was to get inside the heads of people in sales and marketing and reveal their feelings about the way they worked, the technology they used, and about each other. We split the results into sales and marketing responses and compared them.
Alibaba Crushes Global Online Shopping Day
November 13, 2015
Alibaba on Wednesday settled $14.3 billion worth of gross merchandise volume via Alipay, the company's online payment solution, during China's 11.11 Global Shopping Festival. That surpassed last year's $9.3 billion. Mobile GMV settlements accounted for about 70 percent of this year's sales. By 2 p.m. China time, more than 70 million mobile buyers had made purchases worth $7 billion.
Desk.com-SalesforceIQ Integration Targets SMBs
November 12, 2015
Salesforce on Thursday announced the integration of Desk.com and SalesforceIQ to better let SMBs tie customer service with sales. Desk.com an all-in-one customer service app. SalesforceIQ for Small Business is a sales solution whose relationship intelligence feature captures, analyzes and brings forth relevant customer relationship information from email, calendars and other applications.
Digital Transformation and Moments of Truth
November 11, 2015
I hadn't been aware of one of the more important CRM stories of the year until I was doing research for a new book. It's a great story and it deserves retelling, especially if you think that focusing on customers' moments of truth is important. Back in April, Starbucks announced revenues for the just-completed quarter that exceeded year-over-year attainment by a whopping 17.8 percent.
Channel Choosing: Where and How to Sell Online
November 10, 2015
Selling products online requires answering one basic question: where? Beyond traditional business websites, entrepreneurs have a cornucopia of choices, including Etsy, Amazon, eBay and Facebook. Making use of these alternatives can be a vital part of a business' sales strategy. Choosing where to sell products online requires evaluating the fit between channel and product.
Microsoft Dynamics CRM Ventures Into Machine Learning
November 10, 2015
Microsoft last week revealed some new details about Dynamics CRM 2016, emphasizing functionality designed to empower customer service agents. It will be released in both cloud and on-premises versions in Q4. It will be available as a standalone application or as an add-on to Office 365. "This is a big release for Microsoft," said Nucleus Research's Rebecca Wettemann.
Lawsuit Threatens Amazon's Prime Now Delivery Model
November 6, 2015
Four former delivery drivers for Amazon Prime Now, or APN, last week filed a lawsuit against Amazon, arguing they should have been classified as employees rather than independent contractors. The suit also names Scoobeez, the courier service through which they worked for Amazon; ABT Holdings, Scoobeez's parent company; and 10 John Does as co-defendants.
Film Industry Claims Victory in Shutdown of Major Piracy Sites
November 4, 2015
The Motion Picture Association of America ran a victory lap after announcing the shutdown of movie and television torrent sites Popcorn Time and YTS. The shutdowns resulted from major legal wins in Canada and New Zealand. The MPAA last month obtained injunctions against the sites in those countries, effectively blocking them from further operation.
Fire, Aim, Ready: Is Your Marketing Approach on Target?
November 3, 2015
Business-to-business marketers know what customers want, in general terms, from initial contacts with the people they buy from. It's taken awhile, but through trial, error, some more error and eventually some actual thought, the mystery has been solved. Before I give it away, just ask yourself what you want in any communication from anyone when it comes to a business issue.
New Parental Leave Policies, Bookstore Show Amazon's Softer Side
November 3, 2015
Amazon has informed employees of significant improvements to its parental leave policies. It also announced the opening of its first physical bookstore in a letter to customers. Both moves no doubt have been in the works for a while, but the timing of the announcements may not be coincidental. Amazon's image could use some buffing, having become tarnished by bad publicity.
DJI Plants Ubuntu Brain on Drone
November 3, 2015
DJI on Monday unveiled a high-performance embedded computer running Ubuntu 14.04 for use in its Matrice 100 drone. The Manifold supports CUDA, OpenCV and ROS, and it is compatible with third-party sensors. It lets developers connect a variety of devices -- including infrared cameras, atmospheric research devices, and geographical surveying equipment -- to the Matrice 100.
Oracle Banks on CX Cloud Verticals
November 2, 2015
Oracle last week announced a variety of industry-specific solutions and enhancements to several existing products at Oracle OpenWorld in San Francisco. The company unveiled industry-specific vertical solutions for the financial services, communications, consumer goods, high-tech, industrial manufacturing and automotive fields as part of its Customer Experience Cloud.
The New York Times May Get Technical With Ad Blockers
November 2, 2015
The New York Times Company last week indicated would take steps to circumvent ad-blocking tools. "As you know, the Times' digital subscription revenue stream means that we are less exposed than most publishers to the impact of ad-blockers," said NYT Company CEO Mark Thompson during an earnings call. "Nonetheless, let me make it clear that we oppose ad blocking."
Using Tech to Fix the Horrid US Political Debates
November 2, 2015
I watched with interest last week's Republican debate and realized very quickly that whatever that was on my TV, it sure as hell wasn't an actual debate. The idea is for us to be able to compare the qualifications and positions of a variety of candidates and then make a more informed choice -- but if every candidate is asked a different question, then how do we compare the answers?
When Innovation Misfires
October 29, 2015
Innovation is not always good -- it can backfire. Good innovation helps to grow a brand in the marketplace and results in more customer love. Bad innovation does the opposite. Companies would be better off doing nothing than innovating badly. Many public companies innovate on a regular basis because they think they have to. After all, they must keep their investors happy.
Qualcomm Unveils Muscle Camera for Surveillance Systems
October 28, 2015
Qualcomm on Tuesday announced a muscle video camera for surveillance systems. Part of the company's Snapdragon 618 IP camera platform, it combines a six-core, 64-bit processor; next-generation graphics crunching; and embedded digital signal processing. The unit can perform advanced video analytics, which can reduce cloud processing and storage costs provide more reliable analytics, Qualcomm said.
Walmart Catches the Drone Delivery Bug
October 28, 2015
Walmart on Monday filed a request with the Federal Aviation Administration to begin deploying commercial drones to transport goods from outside vendors to its distribution centers, as well as to customers' homes. The company, which has been testing drones in indoor flights, wanted an exemption in order to deploy small unmanned aircraft systems, wrote Walmart VP Shekar Natarajan.
NY AG Could Be Broadband-Speed Mythbuster
October 26, 2015
New York Attorney General Eric Schneiderman has launched an investigation into Verizon, Cablevision and Time Warner Cable. The purpose of the probe is to determine whether three of the state's top telecom companies are providing high-speed broadband Internet as advertised to consumers and businesses. The probe was launched in response to consumer complaints on the issue.
Dish Network to Automate TV Ad Sales
October 26, 2015
Dish Network on Monday launched Dish Media Sales, an automated marketplace that will let advertisers buy TV spots the same way they can buy ads online. With the initiative, Dish will give advertisers the ability to purchase targeted, linear TV ads, impression by impression, using real-time bidding technology -- similar to the way online ads are purchased.
Starting a Startup: Tips for Budding E-Commerce Entrepreneurs
October 26, 2015
So you're thinking of starting an e-commerce business. It's an exciting prospect, but it can be daunting. How do you even begin? How can you ensure that your startup gets past being a startup? It's important to understand one thing about e-commerce: Just because it's online doesn't mean it's easy. With that in mind, here are a few tips to get you going with your enterprise.
Google Views Itself Through Machine Learning Lens
October 26, 2015
Google CEO Sundar Pichai last week lit up his first earnings call with accounts of a solid third quarter and machine learning dreams that could permeate all the company's products. As the call drew to a close, investors asked about the vision for machine learning. Google has been rethinking everything it has been doing, and doing so through the transformative field of machine learning, he said.
Key EU Court Ruling Gives Bitcoin Tax-Exempt Status
October 23, 2015
The European Union's Court of Justice on Thursday ruled that bitcoin, the virtual payment system that has shown promise and potential as an emerging currency, should be considered exempt from Value Added Tax under existing law. Swedish national David Hedqvist sought a ruling from the Swedish Revenue Law Commission to determine whether bitcoin should be subject to VAT.
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I plan to do my holiday shopping…
Online only -- I like the convenience and comfort.
Online only -- I'd shop in stores if their stock weren't so limited.
At brick-and-mortar stores only -- I like to see what I'm getting.
At brick-and-mortar stores only -- I enjoy the holiday shopping atmosphere.
At brick-and-mortar stores only -- I want to support local merchants.
Online and in stores -- I want the best of both worlds.
I'm not planning on doing any holiday shopping.