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BPM + HR = A Lean, Mean On-Boarding Machine February 09, 2012 
Let's face it, even though it's 2012 and the recession technically ended in 2009, we're not out of the woods yet. If anything, this recession has made businesses of all sizes think critically about their processes and optimize their current resources to maximize efficiency. HR processes are no exception.
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When B2C and B2B Worlds Collide January 20, 2012 
Having spent more than 20 years in the tech industry, I've seen many trends (and related buzzwords) come and go. One trend that I continue to see each year is the "consumerization of IT." While it hasn't always been referred to by that label, consumer demand has manifest itself across a variety of sectors in the industry, from PCs and email to the cloud.
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Ensuring Software Quality Across a Global Supply Chain January 16, 2012 
Companies commonly rely on a myriad of software suppliers, from internal teams that share and re-use code to third-party commercial software suppliers and outsourcing development partners. Companies are increasingly being held accountable by their customers for the quality and security of the complete product. Yet third-party code typically isn't tested with the same level of rigor as internally developed code.
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The Ties That Bind Business Processes October 06, 2011 
The cloud helps make business services more easily available, but what about making those business processes from a variety of service origins part of a cohesive workflow or complex objective? What's still needed is a way for those closest to the work itself to create business process integration, extension, and coordination regardless of the services.
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Making a Flawless Transition to Cloud Billing September 30, 2011 
Many organizations pursuing lower overhead costs and improved customer service are adapting their business models to the cloud. However, some fail to realize that this move only pays off when monetization models change as well. Productization, enrollment, payment capture and customer support are inherently different in a cloud environment, and go-to-market strategies have to reflect this.
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The Enterprise 2.0 Global Delivery Model Transformation, Part 3 June 30, 2011 
Three key aspects of the resourcing paradigm will undergo a change with E2.0: resource geographic spread; team constitution; and skillsets required. With the availability of collaboration media and their ease of access, customer groups and IT support/delivery groups will operate out of their own locations without the need to work in a centralized fashion.
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The Enterprise 2.0 Global Delivery Model Transformation, Part 2 June 29, 2011 
Processes are the lifeblood of the global delivery model and the links that strongly hold together various entities to make the GDM work. Enterprise-level IT implementations owe their success largely to efficient, standardized processes, which are in turn constantly fine-tuned. The key challenge for an E2.0 will arise from the fact that all the GDM parameters will experience a change.
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The Enterprise 2.0 Global Delivery Model Transformation, Part 1 June 28, 2011 
The current Global Delivery Model is a mature and highly successful mechanism that has been empowering numerous organizations worldwide to implement value-based, cost-effective IT solutions over the past two decades. The GDM involves a geographically spread team of client and vendor personnel who are equipped to deliver complex IT solutions.
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The Leader of the Social Business Pack June 24, 2011 
There's no denying that social media is migrating from the consumer realm to the business arena. What can still be debated is how quickly this technology is making its way into the core of the enterprise, and becoming something more than marketing and sales tools.
Some people -- primarily analysts, vendors and media types -- contend social media already has a prominent place within the core of business enterprises.
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AuraPortal Lets Users Build Their Own Processes June 03, 2011
Business Process Management provider AuraPortal has added a new module to its product lineup -- Marketing Campaigns, or MC. It is based on template-oriented pattern processes -- as all of AuraPortal's applications are -- which means it can be easily tailored by end-users. MC is able to follow up on any type of campaign, explained Scott Rich, general manager for AuraPortal.
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Demystifying BPM for Enterprise Users May 16, 2011 
The past year has seen business process management (BPM) achieve tremendous growth in the enterprise, but there continues to be a good deal of misunderstanding about BPM itself. At its core, BPM is about automating and streamlining manual processes. These processes may represent a diverse range of tasks, from citizens renewing their passports via online Web applications to an employee requesting paid time off from the HR department.
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SugarCRM, IBM Band Together to Socialize Business in the Cloud April 05, 2011 
In yet another step binding it closer to IBM, SugarCRM has acquired iExtensions, the CRM solution for Lotus Notes. A big part of our business is international," SugarCRM CEO Larry Augustin announced to an audience of analysts and reporters at SugarCon in San Francisco on Monday. "Quite a number of our big customers in Europe are on Notes and need Notes integration."
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Optimizing Lead Management From Campaign to Close March 15, 2011 
In June and August of 2010, Aberdeen surveyed more than 453 executives regarding their 2011 Marketing Executive's Agenda. The results regarding their most significant challenges were compelling: 61 percent of all companies stated that the difficult economic environment was the top pressure facing their marketing programs.
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The Industrial Engineering of Business Service Factories January 24, 2011 
The role and importance of private cloud infrastructure models has now emerged as a stepping-stone to much-needed new general operational models for IT. Even a lot of the early interest in cloud computing was as much about a wish to escape the complex and wasteful ways of the old than as an outright embrace of something well-understood and new.
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Pega's Cloud Has an Open-Door Policy January 17, 2011 
Pegasystems has introduced its second major cloud offering within the last year: Pega Cloud for CRM. It follows the company's release of Pega Cloud for BPM. While the functionality is different, the application's approach to cloud computing is the same. In both cloud applications, the company takes a "no lock-in" approach by using the same code base for both its on-premise and cloud offerings.
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Doing CRM Right Means Staying in Discovery Mode January 13, 2011 
This week, I interviewed a small business owner who told me a very interesting story. He'd done some planning before implementing his CRM solution, and his new technology took rapid care of the problems he anticipated. After that, however, he started finding new problems -- which he then found solutions for within his CRM system.
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