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After the initial warranty period has expired on a desktop or laptop computer, consumers, SOHO users and SMBs may find themselves stranded when computer woes strike. Without costly warranty extension plans or an IT department, there is little to do but pay up. An alternative to costly local repair shops and third-party service contracts is getting technical help from a growing number of online and phone-based repair services. Internet-based tech support Web sites are fast becoming an oasis for computer users and small companies that lack IT departments.
Buyers do not contact technicians directly through the OnForce platform. They view technicians that are available and with the skills needed to preform the work they need done, route a work order to the list of techs selected, first to sign in and view the work order has first shot at taking it, then and only then is there direct contact between the buyer and the tech. Direct contact before a work order is created is against OnForce policy and could get the instigator removed from the platform.
The only exception to this policy is that the buyer and tech have worked together through the OnForce platform previously and the buyer wants to know if a the tech can take a work order the buyer wants to direct solely to him/her without having to route it out to 20+ techs at a time.