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Instant messaging has become the latest employee productivity tool. A customer-service representative can use it to answer a customer inquiry, whereas a salesperson can inform a busy vice president about a new account. In fact, research firm Gartner estimates 70 percent of corporate employees rely on instant messaging while at work. However, while it delivers noteworthy benefits, including ease of use and instantaneous communication, instant messaging also represents a significant security risk.
I am doing a story for CBS on IMing and am looking for a worker or boss who ran into some problem with it.. maybe a reprimand?
Please reach me at email@example.com if you can help!
CBS' The Early Show