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Apple products are cool and hip, but what do you do when your adorable PowerBook or life-altering iPod goes on the fritz? Sure, there are a bunch of great help forums, such as macaddict.com and ipodlounge.com, that can help you sort things out on your own. You can also visit Apple.com/support for a self-guided search for answers. But for old-fashioned, face-to-face service, you have a choice: You can try the Apple Stores, which are popping up across the country. Or you can visit an Apple-authorized reseller.
I've found that the local Mac User Group is a veritable cornucopia of delectable ... ok, I'll stop... it's a great place to find people who might be able to help you fix your iBook.