Short story: We rented a car but the wrong size. A simple mistake. But it would be
unlawful for us to drive the car. I offered to pay any reasonable rate for this change.
After many E-mails and direct letters to the CEO of all companies,
only the CEO directly from the car rental agency responded to correct the situation.
I have yet to hear from anyone at priceline.com whom say "the customer always comes
first." However they simply don't care......... but Priceline does pay customer
support people to rudely tell you, "We offer no support, no changes, modifications or
refunds" .....When asked why are you answering the phone? "I get paid to!" You can however
send complaints to:
Chairman Richard S. Braddock
PRIVATE & CONFIDENTIAL
800 Connecticut Avenue
Norwalk, CT 06854
Phone: (203) 299-8000
Fax: (203) 595-0160