Re: Priceline: Flawed or Fraud?
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Posted by Med8tr on 2009-09-15 18:50:54
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In reply to wimp35
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I am in the communication business. Yet I have spent literally hours, trying to get a refund for a cancelled hotel room. In short, I called the hotel 2 weeks ahead of my arrival to cancel. They said they did not have the reservation yet and that I should call Priceline. I did. I cancelled a rental car and the hotel, keeping the cancellation numbers they gave me. No problem with the car. The hotel, a nightmare! More than three months after I was billed, I am still trying to get the hotel issue resolved. I have called, emailed almost daily, to no avail. I did notify my CC company but the charges are still there. As late as today I spent another 45 minutes on my cell phone on terminal hold. It is like ground hog day. Today, the first CS rep, Daniel, says, "Yes, I see your cancellation here." Let me transfer you to Eric, the CS manager so we can work on your refund. Eric keeps me on terminal hold while he calls the hotel, so he says, only to tell me no, we do not have your cancellation number, you should call the hotel. This is as far as I have progressed in three months. I will never use Priceline again. I know all these calls and emails are not at all cost effective. I suspect that is the idea. Just to get a live person takes 8-9 tries to get the system to even recognize my account number. Their CS line will hang up on you most of the time. Repeat, use them with extreme caution!
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