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ripped off by Priceline

Posted by heavener on 2009-04-21 20:07:10

In reply to tiredofidots

I recently booked two different stays a the same hotel a week apart with Priceline.com. When I arrived at the hotel they took an imprint of my credit card and then gave me a receipt when I left. I noticed that the price was different than Priceline (it was cheaper) but I thought it was a further discount from Priceline. When I received my credit card bill, I was charged 246.14 by Priceline for each stay and charged 174.40 by the hotel for each stay. I called Priceline and notified them about the double billing and asked why the hotel was cheaper than the Priceline (guaranteed low price) and was just told that the hotel didn't have the right to charge me. I did receive a credit on my bill but it was for the cheaper hotel charge not the higher Priceline charge. I talked on two different occasions to 4 different employees and on the first call I was told the 71 dollar difference was Priceline's mark-up that they had to make money and I got the lowest price possible. I pointed out that the hotel charged less than Priceline and I wanted a refund for the difference and was told there would be no refund as they had to make money. I did not yell or lose my temper. I then called the hotel to find out what the price would have been if I had booked directly with them. I was told $99 which was the Priceline price that Priceline said you could only get from them, and then when I said I had a AAA card I was told the price would be 80.15. On the second call I asked to talk to a supervisor and was given a customer service rep who told me that Yes they did guarantee the lowest price but since I didn't cancel my reservation before I stayed (and accidentally found out the difference in price) I would not be receiving a refund. I will never use Priceline again and those of you who think you are getting the best price might want to call the hotel you want to stay at and check with them to find out your best deal.


*	Topic	Author	Date
	Re: Priceline: Flawed or Fraud?	ECT News	2001-05-24 12:27:23
	Re: Priceline: Flawed or Fraud?	megankrow	2013-04-18 13:49:55
	Re: Priceline: Flawed or Fraud?	Bluefish44	2013-04-04 11:58:46
	Re: Priceline: Flawed or Fraud?	megankrow	2013-02-26 14:31:41
	Re: Priceline: Flawed or Fraud?	Ohiogirl43232	2013-02-05 13:15:59
	Clever New Priceline Hotel Scam	PricelineVictim	2011-04-02 18:06:19
	Priceline stole $460 from my 7 yr old son	glaciergroup	2010-12-31 19:40:45
	Priceline does not honor its Best Price Guarantee	Vaham	2010-08-31 07:04:25
	PRICELINE SCAM	priceline59	2010-02-05 05:42:43
	Re: Priceline: Flawed or Fraud?	wimp35	2009-08-24 23:18:10
	Priceline - Poor Customer Service and Confusing booking process	Ahinson	2012-01-28 13:28:46
	Re: Priceline: Flawed or Fraud?	Med8tr	2009-09-15 18:50:54
	To all priceline victims	BustPriceline	2009-04-04 18:37:39
	Priceline Rip Off	glsr	2009-02-24 18:34:27
	Read the contract page	tiredofidots	2009-04-19 16:21:16
	Re: Read the contract page	onlee	2012-08-26 16:51:09
	customer service	Ahinson	2012-01-28 13:45:06
	Priceline does not honor its quality guarantee	trixrock2	2010-01-22 19:41:11
	ripped off by Priceline	heavener	2009-04-21 20:07:10
	Best Price	tiredofidots	2009-04-26 10:41:50
	How about campaign against them?	BustPriceline	2009-04-04 18:14:27
	Beware of Priceline vacation packages	JARodriguez	2010-04-14 21:44:01
	You will pay for Priceline computer glitches.	tyesberger	2009-01-31 10:25:35
	Lets get together to campaign against priceline	BustPriceline	2009-04-04 18:05:38
	Priceline Bait & Switch	DoubleR	2009-01-18 06:21:42
	Priceline	badPricelineexperience	2009-02-19 01:14:09
	priceline	kimberg	2008-07-28 14:49:59
	This website should be sited next to Price Line	gulliver	2009-02-21 10:31:32
	Priceline's customer service is deplorable!Nohelp in fixing their mix-up	bigdreams2008	2008-07-09 13:37:21
	Re: Priceline: Flawed or Fraud?	krisp	2007-08-21 07:30:40
	Misspelled name	uncletommy	2008-10-17 17:56:28
	Re: Priceline: Flawed or Fraud?	ptompkins2	2007-07-07 09:05:37
	Re: Priceline: Flawed or Fraud?	anjdrifter	2007-05-08 14:45:34
	Re: Priceline: Flawed or Fraud?	nsofi	2006-10-27 21:49:19
	Re: Priceline: Flawed or Fraud?	pcd91	2006-12-21 15:21:35
	Re: Priceline don't want to change my departure time	Sabrina411	2006-11-30 11:14:54
	Re: Priceline: Flawed or Fraud?	Renlady	2006-06-01 19:02:27
	Re: Priceline: Flawed or Fraud?	suckered	2006-01-02 20:30:23
	Re: Priceline: Flawed or Fraud?	della	2006-03-28 11:50:44
	Re: Priceline: Flawed or Fraud?	eggersmad	2005-04-05 18:10:44
	Re: Priceline: Flawed or Fraud?	mlapo	2005-01-23 16:22:40
	Re: Priceline: Flawed or Fraud?	northbay	2003-12-18 05:56:55
	Re: Priceline: Flawed or Fraud?	dennisdunne	2003-09-01 08:01:23
	Re: Priceline: Flawed or Fraud?	kquick007	2006-05-19 21:55:30
	Re: Priceline: Flawed or Fraud?	welch1997	2003-02-28 15:58:54
	Re: Priceline: Flawed or Fraud? No, customers are just to lazy or dumb!!	MicahN	2003-05-02 08:43:40
	Re: Priceline: Flawed or Fraud? No, customers are just to lazy or dumb!!	Diastema	2004-05-11 15:16:28
	Re: Priceline: Flawed or Fraud? No, customers are just to lazy or dumb!!	gourksaha	2004-09-02 16:29:10
	ECommerce Posting re Priceline	petie	2008-10-08 15:09:10
	Re: Priceline: Flawed or Fraud? No, customers are just to lazy or dumb!!	IAMWHOIAM	2004-04-12 12:15:10
	Re: Priceline: Flawed or Fraud? No, customers are just to lazy or dumb!!	gommie	2003-08-09 12:41:11
	Re: Priceline: HELP! I am getting robbed of $1046.95!!!	MichelG	2004-11-15 06:10:16
	Re: Priceline: HELP! I am getting robbed COMPLAIN!!!!	lytweaver	2009-03-26 10:25:33
	Re: Priceline: HELP! I am getting robbed of $1046.95!!!	limerick	2005-10-04 12:55:28
	Re: Priceline: HELP! I am getting robbed of $1046.95!!!	tonedeafninja	2008-10-23 21:04:50
	Re: Priceline: HELP! I am getting robbed of $1046.95!!!	KOBY	2008-11-15 07:48:15
	Re: Priceline: HELP! I am getting robbed of $1046.95!!!	rgee13	2005-06-27 18:37:59
	Priceline Fraud	gary-raymond	2005-01-01 21:22:29
	Re: Priceline: Flawed or Fraud? No, customers are just to lazy or dumb!!	norkf	2003-07-01 01:35:20
	Re: Priceline: Flawed or Fraud?	CBrandy	2002-10-16 13:16:30
	Re: Priceline: Flawed or Fraud?	belvinator	2002-11-29 15:27:48
	Re: Priceline: Flawed or Fraud? Who is Caddy	MichelG	2004-11-15 06:21:43
	Re: Priceline: Flawed or Fraud?	gpoole14	2002-10-03 12:58:45
	Re: Priceline: Flawed or Fraud?	ChuckG	2002-09-02 15:31:37
	Re: Priceline: Flawed or Fraud?	majeks	2002-03-01 18:56:28
	Re: Priceline: Flawed or Fraud?	quiqui8	2002-05-01 16:05:01
	Re: Priceline: Flawed or Fraud? I say unscrupulous, & unethical	fabius	2002-02-06 22:44:53
	Re: Priceline: Flawed or Fraud?	Mike Taka	2001-12-15 12:27:48
	Re: Priceline: Flawed or Fraud?	fabius	2002-02-06 22:50:36
	Re: Priceline: Flawed or Fraud?	eggersmad	2005-04-05 18:16:09
	Re: Priceline: Flawed or Fraud?	tanya	2001-12-06 09:43:07
	Re: Priceline: Flawed or Fraud?	Dan	2001-11-29 22:20:27
	Re: Priceline: Flawed or Fraud?	A. Cates	2001-11-12 00:12:39
	Re: Priceline: Flawed or Fraud?	MPsupreme	2001-11-29 11:38:43
	Re: Priceline: Flawed or Fraud?	mike frieswyk	2001-10-31 18:48:25
	Re: Priceline: Flawed or Fraud?	Donna Weeks	2001-08-24 08:24:34
	Re: Priceline: Flawed or Fraud?	Bill	2001-08-22 09:43:23
	Re: Priceline: Flawed or Fraud?	Leigh	2001-11-03 18:23:08
	Re: Priceline: Flawed or Fraud?	serena	2001-08-06 15:26:13
	Re: Priceline: Flawed or Fraud?	catwell	2002-11-23 11:23:23
	Priceline.com - The WORST site EVER!	thissucks	2002-09-10 14:09:35
	Re: Priceline: Flawed or Fraud?	Gregg	2001-08-13 02:08:16
	Re: Priceline: Flawed or Fraud?	Mary Garrett	2001-06-30 09:57:17
	Re: Priceline: Flawed or Fraud?	catwell	2002-11-23 11:41:20