here is my encounter Comments:I made an error on booking and wanted to change date and or hotel of reservation Granted I made the error,had never used your site and was a little confused by it.All I wanted to do is cancel and was willing to use again to re book even wanted to upgrade, but after the policy and service you have exhibited I discovered I really dont want to use your company at all if this is the way you treat people. I went thru two tiers of phone service already with out results and couldnt go any higher with them as I requested to do. I have never been so disappointed in a company instead of a good customer in the future you have made a very vocal and disgruntled one...I have notified my card company to remove the authorization and two notify me if you still post it and then will file a dispute. I have never had to go this route at anytime and find it incredulous that I have to go this far. this could have been so easy to solve and it still is . the charges you want impose are way out of line and are restrictive.and offensive....you appear not to be a customer friendly company...in this day and age with tools available to us it is even more puzzling why you are this way. Waiting to hear from you on this matter.. .