i recently experienced this about 4 days ago. we had become a very strong seller; selling deeply discounted electronics; laptops, tv's, accessories, etc... and with very great sales!
i woke up 4 days ago, checked my mobile to see where our feedback was at, and all inventory had been disabled.
and then the negative feedback started to flow in. and we have about 400 customers left hanging, their purchase disappeared from ebay, etc...
and yes the customer hate messages and calls have been non-stop. i am worried they will find where i live. i have been receiving multiple threatening messages.
ebay doesn't respond or care. i absolutely despise them. their actions are appalling and horrific. i just about had a heart attack the day it occurred and am still worried that i may have had a small stroke. i can't afford this at the young age of 33. plus my wife's health is not great and i was so scared that she may have a break down (she has some mental diseases as well as some plagued health).
we're not planning on returning to ebay, we're going to just continue refunding every customer as well as telling them a brief explanation why. our company is shot, and we're going to start over from scratch.
i believe that ebay is wrapped up in another scheme where they are connected with some buyers to give poor feedback. i've read from first hand sources that ebay is attempted to alleviate all of their successful small business sellers. i have many theories and am strongly considering legal action. i could fund a strong law suite and i'm not afraid to go for it. i'm not afraid of ebay or paypal and believe they both need to be shut down completely. i've read 100s of these stories of businesses completely going to sh!t because of ebay's random suspensions.