I'm in the same boat as you and this just happened to me yesterday! I think we shld have at least been given a warning 1st. I have 100% feedback, power seller. I've had no luck getting thru either. I do have their 800 number but that didn't help. Please let me know if you hear anything and I'll do the same! I've heard some people are suspended up to 90 days to 6 months!