Ebay works for you. You pay them. They provide a service. They restrict you? Then they are in breach of contract for not providing the service. Restrict payment. Withhold payment as satisfactory service is not being rendered. Simply withhold payment to ebay until they have, what YOU perceive to be, a better than 95% approval rating. I suggest everyone who is dissatisfied with ebay do this. Who ever heard of a world class company that refuses to give phone support to its general customers? Ebay is not paying you! You are paying them! Again, they work for you!