E-Commerce Times Talkback
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Upping the e-commerce stakes in the competitive fast-food business, pizza chain
Papa John's said that it is making online ordering available at all its free-standing
restaurants across the United States. Papa John's said it is the first pizza chain in
the U.S. to offer online ordering throughout its entire domestic restaurant system.
Yankee Group analyst Rob Lancaster said online ordering is 'a logical next step' for
Papa John's. Setting up an e-commerce system is an expensive prospect, at least in the
beginning, he said, and restaurant chains need to make sure consumers will buy online,
he told the E-Commerce Times.
Tried Papa John's and was stuck with an undisclosed delivery charge at delivery. No mention of any delivery charge was made on the web site. Upon sending an email complaint to their marketing address they stated that the extra charge was not authorized by the main company but some individual franchises were charging delivery fees. No remedy was offered beyond directing me to several other email addresses so that I could waste my time complaining to others that would no doubt show as little concern or interest in the dishonest practice of adding extra hidden charges.
Surely you do not expect the fine gentlemen and exquisite ladies employed as delivery people to work for free.
You should pay a premium for this service.
With all due respect,if you are under the impression that the "delivery fees" are being given to the delivery people, perhaps you should do some more research.
In most cases, delivery people receive nothing from these fees, which instead go to the company.