Re: Ebay's lack of customer support and inability to respond
Posted by BruinKat on 2005-06-23 11:03:19
In reply to firstfrontlin
firstfrontlin..so did anyting get resolved? I just had a similar issue and OMG am I pissed. I am at a loss as to what to do. Calling that number does nothing b.c the reps tell you they cannot help for shit.
Here is what happened..I'm copying and pasting from another forum where I bitched..
This is about an incident that happened and I am at a loss so I figured someone here would know what to do. I was on vacation. I have had a perfect record at ebay, 100% feedback, everything paid etc. I made some purchases on May 21st. I received one of those three items a couple of days later and then went on vacation May 25-31st. Upon my return I found the other two items in great condition. I signed on to post feedback when I had a message that my account had been suspended on May 28th without a reason. All it said was due to article x and y, for the safety of our customers and blah blah..so I check and I do not have any fees due, no bad emails, nothing wrong with feedback. I email ebay and ask what the problem is. They get back to me within 2 days. They tell me there is an issue with my Paypal account. So I contact Paypal. They tell me my account is in perfect condition and ebay was able to fetch my information. I email ebay again June 2nd and I Hear nothing. One week later I email again..still nothing..I contact live support on the ebay page. They tell me my emails have been received but they do not have access to safety harbor information and all I can do is email again. They tell me that they have fwd the issue to their supervosr..great. I email yet again and few days later nothing..finally a week later i contact yet another live help. They tell me the same thing. I am irritated and ask for a number. They don't have phone support. SO finally another email threatening to go to the BBB and still nothing! SO here I am 3 weeks later, no idea why my account was suspended, these idiots are not emailin me back and 5 emails later (4 of which have gone unanswered) and I have no idea what to do. Has this happened to anyone or can you offer any advice? It's ridiculous that they have not gotten back to me. I believe they made an error and i need to be compensated!
Oh first things..they claim the issue was Paypal was their error. That they were not supposed to send that email. This is so much BS. Is this even allowed? They are asking me for pretty much everything save my SSN and they are not even telling me WHY my account was suspended except to quote the section..that's not right. I really need a lawyer who can lend some advice..this is crazy! There is no way I am providing them with such info over a fax. I already wrote thema letter that they are in violation of HIPPA law and they need to tell me first and foremost WHY i was suspended, not what section was supposedly violated..
Thank you for contacting eBay regarding the suspension of your account.
I reviewed our records and found that the response you received to your
last email communication was in error. Please read through this email
in its entirety for information on your account suspension and
instructions on how to appeal this suspension.
Your account was suspended under Section 9 of the eBay User Agreement.
The section is entitled "Breach" and states:
"Without limiting other remedies, we may immediately remove your item
listings, warn our community of your actions, issue a warning,
temporarily suspend, indefinitely suspend or terminate your membership
and refuse to provide our services to you if: (a) you breach this
Agreement or the documents it incorporates by reference; (b) we are
unable to verify or authenticate any information you provide to us; or
(c) we believe that your actions may cause financial loss or legal
liability for you, our users or us."
In order for your account to be considered for reinstatement, it is
necessary that you complete all of the steps outlined below:
1. Read eBay's User Agreement. A link to the User Agreement can be
at the bottom of most eBay pages.
2. Provide information by fax that confirms your identity, allows us to
review your current business practices, and verifies that you have read
and understood the eBay User Agreement.
Please send all of the following:
- A legible copy of the front and back of your driver's license or
government issued ID.
- A copy of a recent credit card statement clearly showing the first
last 4 digits of the card number and your billing address as proof of
your registration information.
- Copies of manufacturer invoices or any other documentation showing
purchase or possession of items listed for sale prior to your account
suspension. This includes purchase records and related documentation
from suppliers and/or other third parties. If you have not listed any
items for sale within 30 days of your account suspension, you may
disregard the invoice requirement.
- A signed statement acknowledging that you have read and that you
understand the eBay User Agreement.
Please be sure to include the User ID and email address of the
account you're appealing. If your fax does not contain this
it will not be processed.
The last step is to reply to this email with a brief message stating
that the information has been sent to eBay. Reviewing this information
may take us as many as two business days, after which time you will be
contacted by email. Contacting us during the review period to inquire
about the status of your account will result in delays.
Please fax the information requested above to:
eBay, Attention: B001 Appeals
Fax number: (801) 880-7018
For your security, any documents submitted will be destroyed after your
appeal has been reviewed.
Thank you for your time and cooperation."
eBay Trust & Safety
I mean wtf is that!? The only thing left to do now is email the president..what else??