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Re: Ebay's lack of customer support and inability to respond

Posted by Quaybargains on 2007-04-20 08:13:55

In reply to shoklix2

I’ve been looking around the net for a while for stories such as these and there are not just thousands but 10’s of thousands of stories! I have my own nightmare stories about PayPal and eBay and just can’t believe that the authorities are just not interested. I recorded the conversations with eBay.
Here are the 3 voice recordings
1) the original voice recording with Malcolm at eBay power seller support; you will not believe the incompetence, lies and the drivel that comes out of this guy’s mouth. He states categorically umpteen times that eBay customer support WILL tell me what the suspension was actually for and as you can see from the conversation in the link (my story) above they refused to answer those questions. I copied the entire conversation with myself and Mandy Rogers from the eBay suspensions team and have posted it here:
http://auctions-united.com/forum/viewtopic.php?t=68
The conversation with Malcolm is here:
www.auctions-united.com/audio/malcolmjune22.mp3
2) The second telephone call to power seller support, this time it's Richard and Richard not only agrees that eBay’s system is wrong but also agrees that A) the automatic email eBay sends out to buyers does indeed make the seller look like a crook and that this is done on purpose. B) He openly admits that eBay as a standard practice procedure takes money from suspended sellers even though eBay are not owed that money, basically admitting that eBay use theft of seller’s funds as standard practice. If this recording doesn't make News at 10 I will be a monkie's uncle. Talk about absolute proof of eBay’s conspiracy to defraud and theft!
www.auctions-united.com/audio/aug032006-615pm.mp3
3) This is a recording from one of my customers that lost money and his attempt to talk to someone and get some kind of resolvement. This recording is 10 minutes long and you can listen to Phillip from the power seller support team be about as helpful as an umbrella with holes in a downpour. This recording is again proof beyond doubt that eBay have NO customer service and are not interested in serving their customers.
www.auctions-united.com/audio/aug032006-724pm.mp3
If you have had a problem with eBay and want to try and phone them then call using this number and the call will be recorded, you know it's recorded both ways but they think it is just recorded from their end and have no idea your call to them is recorded by you.
The number is: 07033 21 98 46
I use other Auction sites now, there are a lot of good sites out there like www.auctions-united.com or www.cqout.com or www.ebid.com or www.tazbar.com to name a few. Auctions-United pay you £25 every time you refer a friend and they have their own in house currency and no fraud, trouble is they are not very big in fact none of them are but as time goes on and these company’s get bigger then eBay will have to look at their customer service or they will lose millions of customers.
Personally I believe it is better to spread the risk and so I belong to about 50 odd different auction sites although the majority of my business now comes from the 5 I mentioned above. By belonging to more than one site it means every now and again each site gives me a sale but collectively I’m doing more business than I was on eBay.
Sorry if that went on a bit
Vinnie


*	Topic	Author	Date
	Ebay's lack of customer support and inability to respond	barry	2001-11-04 01:44:45
	Re: Ebay's lack of customer support and inability to respond	john160251	2012-07-04 04:52:38
	Worst Customer Service Ever	skiingsean	2010-06-02 15:50:30
	Ebay poor customer service	mart602	2010-05-23 09:24:00
	Re: Ebay's lack of customer support and inability to respond	Lbaby	2007-05-22 14:57:50
	Re: Ebay's lack of customer support and inability to respond	JoeKidd	2007-04-13 14:10:15
	Re: Ebay's lack of customer support and inability to respond	steller	2007-07-12 18:33:37
	ETHICS OF EBAY (OR, THE LACK THERE OF)	juliers	2010-09-12 14:03:53
	Re: Ebay's lack of customer support and inability to respond	patrocinum	2007-02-16 19:47:07
	Re: Ebay's lack of customer support and inability to respond	polizia54	2007-04-06 07:29:46
	Re: Ebay's lack of customer support and inability to respond	dawson212	2008-01-18 10:35:28
	I WILL GET YOU BACK ON EBAY TODAY !	CoachDirect	2008-12-23 05:50:25
	Re: Ebay's lack of customer support and inability to respond	ftktickets	2008-03-31 11:15:12
	Re: Ebay's lack of customer support and inability to respond	casumma	2007-01-13 21:42:52
	Re: Ebay's lack of customer support and inability to respond	bms1228	2007-10-22 08:54:49
	Re: Ebay's lack of customer support and inability to respond	paigendg	2006-10-26 08:43:05
	Re: Ebay's lack of customer support and inability to respond	pvd2sfo	2007-01-04 09:03:36
	Re: Ebay's lack of customer support and inability to respond	CADIEUXGR	2006-07-09 06:49:08
	Re: Ebay's lack of customer support and inability to respond	echuether	2006-06-05 12:35:14
	I Got Back On After Being Suspended From Ebay	TabithaKat	2006-02-21 19:50:52
	Re: I Got Back On After Being Suspended From Ebay	milan	2006-03-11 15:50:35
	Re: I Got Back On After Being Suspended From Ebay	asian071	2009-04-18 16:52:54
	Re: I Got Back On After Being Suspended From Ebay	Heaven	2007-04-25 13:21:59
	Re: I Got Back On After Being Suspended From Ebay	zeekzigler1	2006-04-21 09:35:03
	Re: I Got Back On After Being Suspended From Ebay	CoachDirect	2008-12-19 06:33:23
	Re: I Got Back On After Being Suspended From Ebay	Mamajama	2007-02-10 16:15:53
	Re: I Got Back On After Being Suspended From Ebay	tonysrus	2006-06-30 22:51:40
	Re: I Got Back On After Being Suspended From Ebay	tonysrus	2006-06-30 22:36:13
	Re: I Got Back On After Being Suspended From Ebay	jojokinkaid	2009-04-30 14:52:06
	Re: I Got Back On After Being Suspended From Ebay	tonysrus	2006-06-30 21:57:20
	Re: Ebay's lack of customer support and inability to respond	johnv3l	2006-01-20 15:17:09
	Re: Ebay's lack of customer support and inability to respond	dcbsnrn	2006-02-25 17:44:48
	Re: Ebay's lack of customer support and inability to respond	drevil	2006-01-04 14:18:36
	Overstock.Com AUCTIONS is Better Than ANY Ebay Prices!	overstock_com	2005-12-25 20:30:41
	Re: Overstock.Com AUCTIONS is Better Than ANY Ebay Prices!	dawson212	2008-01-18 10:49:45
	Re: Ebay's lack of customer support and inability to respond	VIPcontacts	2005-12-21 07:41:12
	Re: Ebay's lack of customer support and inability to respond	Kathrine	2005-12-18 09:55:47
	Re: Ebay's lack of customer support and inability to respond	SICKOFITALL	2005-12-20 21:43:15
	Re: Ebay's lack of customer support and inability to respond	sellandship	2006-12-23 01:37:11
	Re: Ebay's lack of customer support and inability to respond	mickey2006	2006-12-29 22:36:33
	Re: Ebay's lack of customer support and inability to respond	symphony	2005-11-25 08:01:27
	Re: Ebay's lack of customer support	angelhairpast	2005-11-11 09:28:48
	Re: Ebay's lack of customer support	hellogaby123	2005-11-14 08:31:21
	Re: Ebay's lack of customer support	wayne242424	2005-12-14 09:39:51
	Re: Ebay's lack of customer support and inability to respond	Biloxi	2005-10-21 06:33:54
	Re: Ebay's lack of customer support and inability to respond	caroleg	2005-11-02 19:31:33
	Re: Ebay's lack of customer support and inability to respond	arubatan03	2005-10-04 01:37:31
	Re: Ebay's lack of customer support and inability to respond	jwarner327	2005-09-23 15:36:23
	Re: Ebay's lack of customer support and inability to respond	thisisbunk	2005-08-29 13:24:23
	Re: Ebay's lack of customer support and inability to respond	Chari	2005-09-16 08:05:35
	Re: Ebay's lack of customer support and inability to respond	Biloxi	2005-10-19 12:05:20
	Re: Ebay's lack of customer support and inability to respond	rapture197	2005-09-23 11:22:54
	Re: Ebay's lack of customer support and inability to respond	lc59	2005-05-17 09:21:46
	Re: Ebay's lack of customer support and inability to respond	kawika	2006-07-05 10:49:02
	More ebay contact numbers.	josh6780	2005-08-20 07:34:12
	Re: More ebay contact numbers.	sweetshynes	2005-09-21 19:21:24
	Re: Ebay's lack of customer support and inability to respond	firstfrontlin	2005-05-15 06:31:33
	Re: Ebay's lack of customer support and inability to respond	dreamweaver	2005-12-13 01:28:53
	Re: Ebay's lack of customer support and inability to respond	djsher	2005-09-13 01:42:22
	Re: Ebay's lack of customer support and inability to respond	mistycoty	2005-09-29 20:03:29
	Re: Ebay's lack of customer support and inability to respond	BruinKat	2005-06-23 11:03:19
	Re: Ebay's lack of customer support and inability to respond	ianwright	2005-10-07 16:30:46
	Re: Ebay's lack of customer support and inability to respond	sweetshynes	2005-09-21 19:36:18
	Re: Ebay's lack of customer support and inability to respond	markettrader	2006-10-20 16:48:18
	Re: Ebay's lack of customer support and inability to respond	dartanna	2006-02-05 15:41:20
	Re: Ebay's lack of customer support and inability to respond	eileenyan	2005-12-31 14:07:29
	Re: Ebay's lack of customer support and inability to respond	FightBack	2005-10-02 10:39:06
	Re: Ebay's lack of customer support and inability to respond	FightBack	2005-10-03 09:07:49
	Re: Ebay's lack of customer support and inability to respond	vayney	2005-10-11 06:20:40
	Re: Ebay's lack of customer support and inability to respond	Biloxi	2005-10-21 06:45:13
	Re: Ebay's lack of customer support and inability to respond	mikedenney	2005-11-15 19:56:53
	Re: Ebay's lack of customer support and inability to respond	shoklix2	2005-11-18 10:35:10
	Re: Ebay's lack of customer support and inability to respond	Quaybargains	2007-04-20 08:13:55
	Re: Ebay's lack of customer support and inability to respond	zeekzigler1	2006-04-21 09:12:54
	Re: Ebay's lack of customer support and inability to respond	art1	2007-01-31 14:08:47
	Re: Ebay's lack of customer support and inability to respond	SuSHi	2006-12-14 06:16:06
	Re: Ebay's lack of customer support and inability to respond	RAPUNZEL_01	2007-01-07 04:07:13
	Re: Ebay's lack of customer support and inability to respond	nononoe	2007-02-14 07:06:09