E-Commerce Times Talkback

London-based online travel company Ebookers said Monday it has moved some operations
to India, and also opened a customer service call center there, as part of a
plan to cut costs and break even by the first quarter of 2002.

Ebookers said it will outsource some functions to a call-center company in Bangalore.
Beginning in mid-July, a dedicated center with 50 employees will handle peak-time and
overnight customer calls and e-mails.