E-Commerce Times Talkback
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Databases at online credit-card processing and security provider
Anacom Communications were illegally accessed this week, Anacom's
parent company ZixIt Corporation confirmed Thursday.
ZixIt said that it took control of the entire Anacom
premises and began forensic data analysis on the breach Monday night.
In addition, the company said, the U.S. Federal Bureau of Investigation
(FBI) was brought in to begin a criminal inquiry.
We are one of the customers of Anacom who has been greatly affected by this matter. Many of the transactions that were run through the Anacom system never went through the settlement process at all. Thousands of dollars of merchandise was shipped based on Anacom credit card approvals. We are still struggling with this issue and trying to find ways of recovering our money. Zixit Corporation, Anacom's parent company is being completely and totally unhelpful in assisting us in recovering data on file in order to assist us and is un responsive when the FBI case number and the name of the FBI Agent in Charge of the case that they themselves claim they initiated. A press release was issued by our company outlining our problem and future press releases are scheduled as the case and matter get older.
It truly amazes me that a company whos sole purpose in life is to offer and Internet security to such organizations as Yahoo, does nothing to fix the problems created by themselves and fails to answer when inquiries are made.
To date, we estimate our losses to be in the neighborhood of $30,000.00
Any interested parties are free to contact me to discuss this issue.
I am a news reporter looking to write about this screw-up. Please contact me at firstname.lastname@example.org
I hope that those whose credit card data has been released take legal action. This is the only way to drive home the need for strong data security. Call your lawyers and get some walk-around money.
As one of those whose card was taken, I've toyed with the idea of pursuing legal action, if it's even something I can do. My card was my primary bankcard [I have no other cards to my name] so it was frustrating to hear the news. I've been without a functioning credit/debit card for over a week now as I have to wait for my bank to issue a new one. It's quite an annoying inconvenience.
Would IDS have prevented this or was IDS the tool that allowed the company to see they were compromised?