Re: Priceline: Flawed or Fraud?
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Posted by mlapo on 2005-01-23 16:22:40
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In reply to ECT News
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Another Priceline nightmare.
I made hotel reservations through Priceline, and my sister promptly looked through hotel review sites by customers and found several very poor reviews for the hotel we were booked in. The worst part of the reviews were "not clean, moldy, and mildew." When I wrote Priceline an email (after attempting to get through to customer service at both numbers from their site, and went around and around in an automated system, where there wasnt any option to actually speak with a customer service representative) I told them I would like to change the hotel due to very poor reviews regarding cleanliness, they sent me an email with one of the same numbers to call to speak with a customer service representative. I was so upset at their total lack of customer service, I consulted my credit company to see if I had any recourse. I explained my dilemma, and they asked if I wanted Priceline's telephone number to call them and I said sure, then she suggested a conference call, and I said sure. Miraculously she got through to Priceline and a customer care rep. I told the Priceline rep I wanted to change or cancel. I told her about the very poor reviews of uncleanliness and mold. She then asked which site. I couldnt respond ... I didnt know. My sister found them online and sent them to me to read. She said there had to be bad reviews from "several" sites. I was getting the same old unchangeable, non refundable spiel when my credit card person spoke up and said, "would you just like to dispute the charge Ma'am.?" I was so frustrated, I said yes. Luckily their dispute dept wasnt open today, it being Sunday. After reading all the Negative Priceline posts, I could see the outcome of the dispute ... afer 30 days I would get the charge, whether I stayed at the hotel or not, regardless of the reason. I just wrote Priceline another email. I am allergic to mold and get untoward symptoms when exposed to mold for long periods. 8 hours a night, 7 nights in row would be very bad indeed. I am awaiting their reply. After being enlightened by the complaints on this board, I can see it will most likely be all for naught. It is still puzzling me how my credit card company got through to a Priceline rep, when I couldnt ... I even attemtped to call Priceline back later to report the websites and the bad reviews after I spoken with my sister and got the info ... again I went around and around, with no possible way to speak with a real live service person. Who knows maybe Priceline is making deals with more than travel accomadations people. Who was it who said, "something is rotten in Denmark?" I had better bring my sleeping bag. I may end up sleeping in the car or perhaps in a lounge chair outside by the pool to avoid the respiratory symptoms I get when exposed to mold. Let me see ... breathing, sleeping, breathing, sleeping. Guess I had better pick breathing, but I will never pick Priceline again.
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