E-Commerce Times Talkback

First came the dot-com bubble and then the burst. But with the dot-com shakeout now
starting to slow down, what's next for e-commerce? New trends will emerge, analysts say,
and some have already begun to come to the surface.

In addition to cross-sector mergers, category consolidation is also likely to be on the
upswing, analysts say. Other trends include re-working site designs and setting new
standards for shipping and customer service.

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