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ECT News Community   »   CRM Buyer Talkback   »   Re: Building a Social Customer Service All-Star Team



Re: Building a Social Customer Service All-Star Team
Posted by: Joshua March 2012-11-20 06:51:23
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Customers are increasingly turning to company Facebook pages and Twitter accounts when they have questions or problems, rather than emailing or phoning their inquiries. A recent report from independent analysis firm thinkJar shows that 86 percent of organizations are using Facebook or Twitter for customer service. To deal with the problems properly, and sufficiently resolve customer issues, it's imperative to have real customer service agents in place -- trained in how to respond publicly via social channels.


Re: Building a Social Customer Service All-Star Team
Posted by: mcclaintrish34 2012-12-15 10:22:34 In reply to: Joshua March
Awesome tips! A good customer team may very well be a team made of gold.Here are a few more tips on better customer for happier and more relaxed customers. http://smallbusiness.printplace.com/2012/12/06/subtle-but-brilliant-customer-service-tricks/
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