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The Process/Platform Revolution

In the not-too-distant future, I think we'll see a relative de-emphasis of focus on the shiny new object in favor of each vendor's vision of process support, and that will be a major shift. You already can see it in the renewed interest in vertical market solutions that are nothing but stocked with specific process templates. However, it won't come all at once.
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Are Your Spreadsheets Leaking Money?

With the advent of the subscription economy, businesses are dealing with more numerous and more complex contracts all the time. Managing them in a manual way, like using a spreadsheet, is guaranteed suicide: You'll miss renewal dates and lose customers. Since retention is critical to profitability, using spreadsheets in this way could be a direct factor in a business' failure.
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ECT News Community   »   CRM Buyer Talkback

* * Topic  Posts  Last post  Date
Re: 5 Modules That Will Rock Your Business 3  quickfms   2015-07-21 00:48:44 
Re: Meaningful Work and CRM 2  quickfms   2015-07-17 02:38:19 
Re: Customer Experience Is Everyone's Department 2  LMasiello   2015-07-14 07:53:59 
Re: Wrangling Big Data: When in Doubt, Think Like a Customer 2  prisync   2015-07-13 22:13:53 
Re: Workforce Management: Beyond Time and Attendance 4  ChrisMaldini   2015-07-07 11:26:44 
Re: CFPB: Mortgage Servicers Still Rooking Consumers 2  Brian_Moore   2015-06-30 08:49:32 
Re: Cirrus Insight Gives Salesforce Users DIY Flexibility 2  IrynaD   2015-05-01 00:39:59 
Re: Optimizing the Brick-and-Mortar Customer Experience 2  kumarpritam   2015-04-04 09:42:27 
Re: Report: Most Insurance Customers Are Fed Up 2  ajfengr   2015-02-28 09:50:19 
Re: The Top 20 CRM Blogs of 2014, Part 2 5  schipman   2015-02-11 06:09:29 
Re: Verizon Addresses Supercookie Conundrum 2  AureliePols   2015-02-05 01:14:09 
Re: CFPB Shifts Some Power to Mortgage Shoppers 2  cpinaud   2015-01-14 11:37:06 
Re: Things Not to Say to an Irate Customer, or Anthem's Epic Fail 3  weingarten   2014-12-04 18:58:12 
Re: The Terrifying Numbers Behind a Whopping Marketing Failure 2  sherylw   2014-12-02 15:19:38 
Re: The Intangibles: 5 Things That Aren't on the CRM Data Sheets 5  RebeccaJohnson   2014-11-27 05:02:46 
Re: Hear, Hear: The Rise of Social Listening 2  ikasapov   2014-11-25 03:32:48 
Re: Lowe's Gives Robotic Customer Service a Good Name 3  psiclone   2014-11-10 16:07:32 
Re: CRM Selection: Getting Requirements to Reflect Reality 4  agileari   2014-10-30 13:34:24 
Re: Mea Culpa: Social Media Apology Do's and Don'ts 3  jarone   2014-10-24 08:51:33 
Re: Where Apple Watch Leads, CRM Will Follow? 3  Bruceand6   2014-09-26 07:52:10 

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Do video cameras make the world safer?
Yes - People exercise more restraint because of them.
No - We just get to see more horrible things happen.
Maybe - They might deter some kinds of crime.