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Order Taker, Meet Undertaker: What Sales Pros Must Do to Survive


Hopefully, your sales force is filled with inquisitive people who like to learn -- about the things they sell, and about the customers they sell to. Without this trait, everything else is moot; sales reps who lack it tend to sell the same way all the time, embodying the metaphor about having only a hammer and thus seeing everything as a nail. Those are the sales pros we'll lose in the near future.
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CRM's 'Show Me' Video Revolution


"We've been trying to find better ways to work with customers forever," said Denis Pombriant, principal at Beagle Research Group. Video in CRM is "a good way to use your most expensive asset -- your people -- effectively. Staff can "apply their unique insights and people skills more effectively while letting your increasingly good automated systems handle easier stuff."
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ECT News Community   »   CRM Buyer Talkback



* * Topic  Posts  Last post  Date
Re: Cirrus Insight Gives Salesforce Users DIY Flexibility 2  IrynaD   2015-05-01 00:39:59 
Re: Optimizing the Brick-and-Mortar Customer Experience 2  kumarpritam   2015-04-04 09:42:27 
Re: Report: Most Insurance Customers Are Fed Up 2  ajfengr   2015-02-28 09:50:19 
Re: The Top 20 CRM Blogs of 2014, Part 2 5  schipman   2015-02-11 06:09:29 
Re: Verizon Addresses Supercookie Conundrum 2  AureliePols   2015-02-05 01:14:09 
Re: CFPB Shifts Some Power to Mortgage Shoppers 2  cpinaud   2015-01-14 11:37:06 
Re: Things Not to Say to an Irate Customer, or Anthem's Epic Fail 3  weingarten   2014-12-04 18:58:12 
Re: The Terrifying Numbers Behind a Whopping Marketing Failure 2  sherylw   2014-12-02 15:19:38 
Re: The Intangibles: 5 Things That Aren't on the CRM Data Sheets 5  RebeccaJohnson   2014-11-27 05:02:46 
Re: Hear, Hear: The Rise of Social Listening 2  ikasapov   2014-11-25 03:32:48 
Re: Lowe's Gives Robotic Customer Service a Good Name 3  psiclone   2014-11-10 16:07:32 
Re: CRM Selection: Getting Requirements to Reflect Reality 4  agileari   2014-10-30 13:34:24 
Re: Mea Culpa: Social Media Apology Do's and Don'ts 3  jarone   2014-10-24 08:51:33 
Re: Where Apple Watch Leads, CRM Will Follow? 3  Bruceand6   2014-09-26 07:52:10 
Re: The 5 Worst Blunders of CRM-Destroying Execs 5  bradhodson   2014-09-11 12:32:23 
Re: Beacons Hit the Retail Spotlight 2  joelazer27   2014-08-12 07:26:25 
Re: Conspiracy of Culture: 5 Contributors to CRM Failure 5  bradhodson   2014-08-08 13:56:15 
Re: Are We There Yet? The Long Road to the CRM Revolution 6  successwithcrm   2014-08-07 08:13:51 
Re: What Holds Back CRM Success: Executive Fear 3  successwithcrm   2014-08-07 07:56:10 
Re: Marketing to Mobile Millennials: Misperceptions and Myths 2  dommaden   2014-07-17 06:12:23 

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Does technology create more jobs than it destroys?
Yes - The jobs new technologies create outnumber those lost due to machines replacing humans.
No- Companies fixated on cost-cutting are building workforces of robots and computers instead of people.