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Comcast Rep Tears Into Fleeing Customer 'Like a Pit Bull on a Pork Chop'

Ryan Block's Comcastic disconnection recording may have gone viral less because the Comcast rep rang the bell on the aggressiveness meter than because so many listeners could relate. Though analyst Jeff Kagan recalled having "plenty of bad experiences with Comcast," he found Block's ordeal astonishing. "I have not faced a situation like this one," he said. Then again, I never called to cancel."
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There May Be More to Salesforce's RelateIQ Buy Than Meets the Eye

The purchase "provides Salesforce the advantage to optimize the point of customer interaction," said Glen Stoffel, vice president of agile business transformation at Bluewolf. "It's not about dashboards, it's about action -- giving customers the tools to uncover customer moments and actionable insights, and using data to predict future behavior and enhance the customer experience."
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ECT News Community   »   CRM Buyer Talkback

* * Topic  Posts  Last post  Date
Re: Marketing to Mobile Millennials: Misperceptions and Myths 2  dommaden   2014-07-17 06:12:23 
Re: The Amazon Fire Phone's Mayday Effect 2  AdrianTheGreat24   2014-07-14 11:37:00 
Re: Conspiracy of Culture: 5 Contributors to CRM Failure 3  Max_Software   2014-07-09 02:59:41 
Re: Cutting Through the Data Clouds to Build Strong Customer Relationships 2  Galagalimart   2014-07-02 03:36:46 
Re: 5 Ways Social CRM Builds Indirect Channel Relationships 3  mikerich61   2014-06-30 05:18:16 
Re: Going Off-Script to Delight Customers 3  mikerich61   2014-06-23 01:41:43 
Re: Break the Language Barrier by Learning Your Customers' Native Tongues 3  bradhodson   2014-06-19 18:01:11 
Re: Why Mobile Providers Will Have to Give a Little on Privacy 2  marufoitl   2014-06-10 01:55:15 
Re: Whodunnit? 4 Suspects in CRM Murder Mystery 4  Mike_Driver   2014-06-09 06:35:59 
Re: Report: CRM Is Going Strong 3  mikerich61   2014-05-30 07:29:30 
Re: Using Reporting Tools to Turn CRM Around 3  mikerich61   2014-05-19 06:38:50 
Re: KlearGear Admitted to Social CRM Hall of Shame 2  Sushant12   2014-05-05 22:35:08 
Re: Are We There Yet? The Long Road to the CRM Revolution 5  Sushant12   2014-05-05 05:39:54 
Re: Marketing Automation's Next Gig 3  mikerich61   2014-04-30 04:40:44 
Re: Transaction or Process? 4  SusanObi   2014-04-29 10:11:53 
Re: 3 Ways to Source Ideas From Your Customers 3  mikerich61   2014-04-25 05:48:47 
Re: Answer Customers' Calls - Even When the Phone's Not Ringing 2  aartijune   2014-04-17 07:18:50 
Re: Don't Overlook the Mobile Searcher 2  brysonmeunier   2014-04-16 08:14:31 
Re: Small Biz CRM Secrets Any Business Can Use 2  MayfieldPrints   2014-04-14 16:02:31 
Re: Digging Deeper Into CRM Data 3  mikerich61   2014-04-14 00:44:33 

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