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CRM Buyer Talkback


Where Apple Watch Leads, CRM Will Follow?


Smartwatches are not known for being big productivity tools -- in fact, they're not known for much of anything, yet. As with smartphones and tablets, Apple seems to have the right formula for making smartwatches must-have devices, and when that happens, CRM no doubt will find a place on a lot of wrists. SAP and Salesforce already are showing us the way.
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Giving Your B2B Customers an Experience That Fits


Reward loyalty, but not through a loyalty program. Loyalty programs get people to do things, but they don't encourage actual loyalty. Loyalty is strongest when it's developed on its own and is held by both parties in a relationship. To make the experience better, offer rewards when they're least expected. The goal is to show your loyalty to the customer, not to test the customers' loyalty to you.
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ECT News Community   »   CRM Buyer Talkback



* * Topic  Posts  Last post  Date
Re: Survey Totes Up Value of Excellent Online Customer Service 2  awright80   2010-03-23 02:33:10 
Re: Crazy Bad Luck for Casino ATM Customers 12  jackhenry   2010-03-19 10:25:47 
Re: Workforce Management: Beyond Time and Attendance 3  JonAdmin   2010-03-17 19:22:14 
Re: How to Know When Enough Customer Service Is Enough 2  robinjs19   2010-03-15 14:11:38 
Re: Social CRM: Walk Before You Run 2  talyarj   2010-03-01 02:53:09 
Re: Recessionary Times Call for Recessionary Marketing 3  anthois   2010-02-21 11:33:23 
Re: Salesforce.com Aims to Make Office Chatter Productive 2  emschles   2010-02-19 08:19:29 
Re: Outsourcing Lead Generation: Who Do You Trust? 2  commencecrm   2010-02-06 08:03:59 
Re: Voter Relationship Management: The Constituent Is the Customer 2  mikki_m   2010-02-03 09:47:56 
Re: A 2009 CRM Leaderboard 2  jefflogden   2010-01-28 13:35:49 
Re: The Golden Age of Marketing 2  jefflogden   2010-01-28 13:32:48 
Re: CRM in 2009: Personal, Social, Mobile, Adaptable 3  12121990   2010-01-21 12:01:28 
Re: Why Employees Hate to Track Their Time 3  clf99   2010-01-11 12:17:32 
Re: The Benefits of the Software-as-a-Service Model 3  clf99   2010-01-11 12:16:16 
Re: The 4 Cornerstones for CRM Retail Investment in 2010 2  kevino67   2010-01-11 07:05:15 
Re: Hello E-Billpay, Good Riddance Paper Checks 2  iamsmarterthanyou   2010-01-07 15:01:24 
Re: Cable TV Standoffs: Customers in the Crosshairs 2  macguysea   2010-01-05 11:29:21 
Re: Debt Settlement Firm Penalized for Customer Fraud 2  DebtHelp   2009-12-27 13:13:10 
Re: Gauging CRM's Effect on the Profit Meter 2  interactnow   2009-12-22 21:20:56 
Re: How Automation Can Bridge the Sales-Marketing Chasm 2  Chidalgo71   2009-12-16 06:55:56 

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