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Time to Drill Deeper


A "moment-of-truth" is any time your customers expect you to keep a promise. You can identify moments-of-truth throughout your customer lifecycle, and often they do not require expensive human intervention. Still, a moments-of-truth approach, plus good analytics rather than assumptions, enables a vendor to deploy resources where they'll be most beneficial to both the customer and the vendor.
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The Top 20 CRM Blogs of 2014, Part 2


If you're out of ideas for using CRM to fill your pipeline, pick the brains of the 14 bloggers who populate the B2B Roundtable Blog blog. Each post is a little lesson in the best practices for not just generating leads but cultivating them at every stage of the buy cycle. Great posts on lead nurturing, sourcing leads and working smoothly between sales and marketing are par for the course.
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ECT News Community   »   CRM Buyer Talkback



* * Topic  Posts  Last post  Date
Re: Social Media for B2B: This Time It's Personal 3  CarlaG   2010-04-27 22:49:19 
Re: B2B vs. B2C CRM: What's the Diff? 2  Intelestream   2010-04-23 15:07:11 
Re: Talking to Your Tribe 2  Intelestream   2010-04-22 15:02:52 
Re: Strike While the Social CRM Iron Is Hot 2  Intelestream   2010-04-22 00:39:24 
Re: Don't Forget B2B CRM 2  AxelS   2010-04-21 11:18:48 
Re: Salesforce.com Cuts Ribbon on Chatter App Exchange 2  emschles   2010-04-13 08:30:31 
Re: Is Your Company Chatterizeable? 2  emschles   2010-04-13 08:23:21 
Re: Latin America: Outsourcing's New Hot Spot 5  william583   2010-03-29 22:24:43 
Re: Top 5 Ways CRM Decision Makers Go Astray 2  dtyler99   2010-03-25 18:21:34 
Re: Survey Totes Up Value of Excellent Online Customer Service 2  awright80   2010-03-23 02:33:10 
Re: Crazy Bad Luck for Casino ATM Customers 12  jackhenry   2010-03-19 10:25:47 
Re: Workforce Management: Beyond Time and Attendance 3  JonAdmin   2010-03-17 19:22:14 
Re: How to Know When Enough Customer Service Is Enough 2  robinjs19   2010-03-15 14:11:38 
Re: Social CRM: Walk Before You Run 2  talyarj   2010-03-01 02:53:09 
Re: Recessionary Times Call for Recessionary Marketing 3  anthois   2010-02-21 11:33:23 
Re: Salesforce.com Aims to Make Office Chatter Productive 2  emschles   2010-02-19 08:19:29 
Re: Outsourcing Lead Generation: Who Do You Trust? 2  commencecrm   2010-02-06 08:03:59 
Re: Voter Relationship Management: The Constituent Is the Customer 2  mikki_m   2010-02-03 09:47:56 
Re: A 2009 CRM Leaderboard 2  jefflogden   2010-01-28 13:35:49 
Re: The Golden Age of Marketing 2  jefflogden   2010-01-28 13:32:48 

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