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CRM Buyer Talkback

How to Muff a Mobile Marketing Campaign, Part 2

"Mobile CRM installations are destined to fail if companies don't heed the lessons learned from traditional CRM deployments of more than a decade ago," warned QuestBack's Darren Bosik. "Back then, businesses relied too much on the technology ... and did little to change their business processes around customer feedback."
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Bloomberg Caught With Hands in the Customer Data Jar

Financial institutions paying $20,000 a year for an information service might reasonably expect that their own personnel's activities wouldn't be subject to monitoring, so the outrage of Bloomberg customers whose data was combed by reporters is understandable. Bloomberg drew the blinds after news of the breach emerged, but that won't eradicate a very sour taste from a lot of customers' mouths.
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ECT News Community » CRM Buyer Talkback

*	*	Topic	Posts	Last post	Date
		Outsourcing business to Costa Rica.	1	OffshoreSavingSolutions	2009-02-16 08:35:14
		Re: Fast Implementation Is Key: Q&A With Amdocs Strategy VP Dana Porter	2	mwoeppel	2009-02-09 07:58:26
		Re: Could SPM Be a Contender?	2	julienldionne	2009-01-28 18:51:44
		Re: Retailers Pull Out All Stops to Rope Shoppers In	2	TheRetailDoctor	2009-01-26 18:50:48
		Re: Gift Cards in a Gloomy Economy: A Losing Bet?	3	peter_hamilton	2009-01-20 14:43:36
		Re: Treating Patients Like Valued Customers: An Achievable Goal	2	kdoering	2009-01-19 06:25:40
		Global Slowdown will Kill 'Big Software'	1	markd111	2009-01-08 06:26:53
		Re: Time to Build Your Communities	2	sloane888	2009-01-07 10:45:28
		Re: The Recession, the Cloud and Salesforce.com	2	tmaras	2009-01-05 10:37:21
		Re: 2008: Good Riddance	3	danielblake	2009-01-05 07:24:52
		Re: Credit Card Firms Wail, Gnash Teeth Over New Consumer-Friendly Rules	2	Dave_A	2009-01-04 11:47:20
		Re: Data Breaches: Ignorance Is Dangerous	2	johnfranks999	2008-12-16 03:31:45
		Re: Want to Measure Social Media ROI? Pick a Metric	3	friarminor	2008-12-11 22:41:42
		Re: Good Reasons for Sticking With In-House, Part 2	2	ideyatech	2008-12-10 18:40:51
		Re: Good Reasons for Sticking With In-House, Part 1	2	ideyatech	2008-12-10 18:21:26
		Re: Mixing It Up With SOA and SaaS, Part 1	2	ideyatech	2008-12-10 18:19:00
		Re: Platform as a Standard	2	friarminor	2008-12-10 16:16:53
		Re: Cyber Monday Is Not Extinct - It Has Evolved	2	mknipp	2008-12-04 08:15:18
		Re: Microsoft's CRM Hustle	2	sge111	2008-12-03 19:27:44
		Re: The Microcredit Opportunity	2	appeters	2008-12-03 16:03:54