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Gryphon Sales Intelligence Analyzes KPIs


Gryphon Sales Intelligence captures call activity data automatically -- across the enterprise, or for particular regions, offices or individual reps. If the system a customer builds includes call recording analytics, individual sales calls can be recorded and analyzed as well. For managers more interested in capturing general trends, Gryphon includes targeted speech analytics.
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Salesforce.com Engulfs Communities in Community Cloud


The rollout of Community Cloud is timely, given this is a burgeoning trend in CRM, said Denis Pombriant, principal of Beagle Research. "One of the major benefits of an online community is that it gives companies a way -- for the first time in a long time -- to listen to customers in real time or near real time and understand what their issues are."
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ECT News Community   »   CRM Buyer Talkback



* * Topic  Posts  Last post  Date
Re: Workforce Management: Beyond Time and Attendance 3  JonAdmin   2010-03-17 19:22:14 
Re: How to Know When Enough Customer Service Is Enough 2  robinjs19   2010-03-15 14:11:38 
Re: Social CRM: Walk Before You Run 2  talyarj   2010-03-01 02:53:09 
Re: Recessionary Times Call for Recessionary Marketing 3  anthois   2010-02-21 11:33:23 
Re: Salesforce.com Aims to Make Office Chatter Productive 2  emschles   2010-02-19 08:19:29 
Re: Outsourcing Lead Generation: Who Do You Trust? 2  commencecrm   2010-02-06 08:03:59 
Re: Voter Relationship Management: The Constituent Is the Customer 2  mikki_m   2010-02-03 09:47:56 
Re: A 2009 CRM Leaderboard 2  jefflogden   2010-01-28 13:35:49 
Re: The Golden Age of Marketing 2  jefflogden   2010-01-28 13:32:48 
Re: CRM in 2009: Personal, Social, Mobile, Adaptable 3  12121990   2010-01-21 12:01:28 
Re: Why Employees Hate to Track Their Time 3  clf99   2010-01-11 12:17:32 
Re: The Benefits of the Software-as-a-Service Model 3  clf99   2010-01-11 12:16:16 
Re: The 4 Cornerstones for CRM Retail Investment in 2010 2  kevino67   2010-01-11 07:05:15 
Re: Hello E-Billpay, Good Riddance Paper Checks 2  iamsmarterthanyou   2010-01-07 15:01:24 
Re: Cable TV Standoffs: Customers in the Crosshairs 2  macguysea   2010-01-05 11:29:21 
Re: Debt Settlement Firm Penalized for Customer Fraud 2  DebtHelp   2009-12-27 13:13:10 
Re: Gauging CRM's Effect on the Profit Meter 2  interactnow   2009-12-22 21:20:56 
Re: How Automation Can Bridge the Sales-Marketing Chasm 2  Chidalgo71   2009-12-16 06:55:56 
Re: Should a Small Business Watch the Clock? 3  toplister   2009-12-14 22:28:54 
Re: You Survived the Recession - Are You Ready for the Recovery? 2  annrand   2009-12-05 17:28:12 

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