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3 Ways Great Customer Experiences Boost Sales


The secret is to engage in a constant customer conversation. Former New York City Mayor Ed Koch was famous for asking his citizens, "How am I doing?" Find ways to ask your customers that question. Simple, short polls are a great tool, allowing you to assess your performance and discover what you might be able to do to make things better in the future.
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Salesforce Lightning Strikes Twice


Salesforce has unveiled a revamped version of Lightning that builds on last month's release. "With the new Lightning Experience, Salesforce is making headway to unify both the mobile and desktop experiences," said Bluewolf CEO Eric Berridge. "Now there is a version of a page that makes contextual sense specifically to the user, no matter what device or form factor is used."
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ECT News Community   »   CRM Buyer Talkback



* * Topic  Posts  Last post  Date
Re: The Real Social CRM: More Than Asking for 'Likes' 2  Dean_Westervelt   2011-04-05 07:37:57 
Re: Driving Sales With Compensation Management 2  MaJuarez   2011-03-31 13:24:50 
Re: Reaching the Untapped CRM Market: Talk About Problems, Not Apps 2  gregormck   2011-03-29 14:43:21 
Re: Entering Marketing's Golden Age 2  azeemazhar   2011-03-02 05:54:33 
Re: 3 Smart Social CRM Things You Already Do 2  caymanian   2011-02-24 13:09:26 
Re: Cloud Computing and Enterprise CRM: The Way Forward 3  TSHAPE   2011-02-23 20:48:07 
Re: The Internet and Global Project Management: It's Complicated 2  rabanian   2011-02-19 12:19:48 
Re: Email Marketing or Social Media? Both, Says Constant Contact 4  SocialKarma   2011-02-03 12:13:39 
Re: Building Trust Before Social Skepticism Sets In 2  SocialKarma   2011-02-03 12:10:24 
Re: A CRM Lesson From Sesame Street 2  Intelestream   2011-01-21 14:27:43 
Re: When Self-Service Goes Horribly Wrong 2  firstoff   2011-01-21 08:40:12 
Re: 9 Ways to Squeeze the Most Value From Customer Feedback 2  mollygriffin   2011-01-19 12:47:06 
Re: Breaking the Tech Terminology Barrier 2  Intelestream   2011-01-15 11:47:43 
Re: 10 Steps to Customer Self-Service Nirvana 2  bsjames2   2011-01-05 09:24:57 
Re: The Contact Center in the Cloud: Q&A With LiveOps VP Jeremy King 2  Intelestream   2011-01-03 13:48:57 
Re: Next Year's Strategic Opportunities 2  workingcafe   2011-01-03 01:46:08 
Re: Delivering Exceptional Customer Experience in a Multichannel World 3  shaloo   2010-12-27 05:38:32 
Re: FuzeDigital Plays on Big Customer Service Vendors' Turf 2  cvancourt   2010-12-22 16:58:17 
Re: The 2 Customer Experience Wreckers 2  Intelestream   2010-12-20 15:48:19 
Re: Salesforce.com Aims to Pump Up Chatter's Volume 2  anchen_me   2010-12-06 06:54:46 

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