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CRM's 'Show Me' Video Revolution


"We've been trying to find better ways to work with customers forever," said Denis Pombriant, principal at Beagle Research Group. Video in CRM is "a good way to use your most expensive asset -- your people -- effectively. Staff can "apply their unique insights and people skills more effectively while letting your increasingly good automated systems handle easier stuff."
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If You Build a Structure, Sales Enablement Will Come


There's a way to make sales enablement achieve what its name suggests. However, businesses have to back up and reassess what they need. Too many of them think the answer is more content. That's actually the problem in many cases: There's too much content, and sales reps can't find what they need when they need it. The issue is one of structure and organization.
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ECT News Community   »   CRM Buyer Talkback



* * Topic  Posts  Last post  Date
Re: Email Marketing or Social Media? Both, Says Constant Contact 4  SocialKarma   2011-02-03 12:13:39 
Re: Building Trust Before Social Skepticism Sets In 2  SocialKarma   2011-02-03 12:10:24 
Re: A CRM Lesson From Sesame Street 2  Intelestream   2011-01-21 14:27:43 
Re: When Self-Service Goes Horribly Wrong 2  firstoff   2011-01-21 08:40:12 
Re: 9 Ways to Squeeze the Most Value From Customer Feedback 2  mollygriffin   2011-01-19 12:47:06 
Re: Breaking the Tech Terminology Barrier 2  Intelestream   2011-01-15 11:47:43 
Re: 10 Steps to Customer Self-Service Nirvana 2  bsjames2   2011-01-05 09:24:57 
Re: The Contact Center in the Cloud: Q&A With LiveOps VP Jeremy King 2  Intelestream   2011-01-03 13:48:57 
Re: Next Year's Strategic Opportunities 2  workingcafe   2011-01-03 01:46:08 
Re: Delivering Exceptional Customer Experience in a Multichannel World 3  shaloo   2010-12-27 05:38:32 
Re: FuzeDigital Plays on Big Customer Service Vendors' Turf 2  cvancourt   2010-12-22 16:58:17 
Re: The 2 Customer Experience Wreckers 2  Intelestream   2010-12-20 15:48:19 
Re: Salesforce.com Aims to Pump Up Chatter's Volume 2  anchen_me   2010-12-06 06:54:46 
Re: Sustainable Social Media Strategies for Retail and Corporate Banking, Part 2 2  RuthW   2010-12-02 09:03:13 
Re: TCO, ROI and the Difference Between Price and Cost 2  Intelestream   2010-11-30 10:22:14 
Re: Sharpening the Social Toolset 2  Intelestream   2010-11-09 15:56:14 
Re: OEMs Get a Lot of SugarCRM Poured on Them 2  martinlc   2010-10-01 20:59:32 
Re: Is It CRM Time Yet? 2  Intelestream   2010-09-20 16:43:17 
Re: The ROI of CRM 2  Intelestream   2010-09-03 11:15:10 
Re: How to Build a Better Business Blog 2  wcms-systems   2010-09-03 04:21:30 

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