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Bloomberg Caught With Hands in the Customer Data Jar

Financial institutions paying $20,000 a year for an information service might reasonably expect that their own personnel's activities wouldn't be subject to monitoring, so the outrage of Bloomberg customers whose data was combed by reporters is understandable. Bloomberg drew the blinds after news of the breach emerged, but that won't eradicate a very sour taste from a lot of customers' mouths.
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When Mobile CRM Goes Too Far, Part 1

"The rise of mobile CRM in business should facilitate human interaction between customers/business or between customers," said Robb Hecht, marketing professor at Baruch College. "Any UX experience which brings a user down a hole of loneliness -- without purchase or interaction with others -- will not succeed in the digital future."
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ECT News Community » CRM Buyer Talkback

*	*	Topic	Posts	Last post	Date
		Re: Mobile CRM's Golden B2B Side	2	rachelloumiller	2012-09-20 14:38:36
		Re: 4 CRM Lessons to Apply as You Move to Social CRM	4	PatrickDorseyAvectra	2012-09-14 12:07:06
		Re: CE: Our Next Great Customer-Focused Buzzword	2	ShepHyken	2012-09-09 12:18:07
		Re: Fixing Customer Complaints in a World Gone Social	2	lmoon2550	2012-08-16 10:15:52
		Re: When CRM Stalls: Kicking It Up a Notch	2	mranger	2012-08-16 07:02:28
		Re: Do You Remember All the Cool Things Your CRM App Can Do?	2	Danielyhkim88	2012-08-12 12:00:18
		Re: The Pitfalls of the Unmanaged Customer Experience	2	andy_mcf	2012-08-07 19:24:04
		Re: The Dangers of Bad Data	2	Chungarisk	2012-08-01 01:02:50
		Re: Learning the Social CRM Data-Management Ropes	2	Danielyhkim88	2012-07-25 13:38:57
		Re: Tweeting CRM	2	Danielyhkim88	2012-07-22 10:51:03
		Re: Sowing the Seeds of CRM Adoption	3	Danielyhkim88	2012-07-21 09:43:41
		Re: Tools for Crafting Social CRM Connections	3	PatrickDorseyAvectra	2012-07-20 08:18:03
		Re: CRM for the Small Business, Part 7: Trusting Your System Maintenance to the Cloud	3	manojsundar	2012-07-19 23:57:31
		Re: Votigo Ventures Into Full-Scale Social Marketing	2	edklopfenstein	2012-07-12 08:25:25
		Re: You're Going to Need More Than a Spreadsheet to Make That Sale	2	greenrope	2012-07-02 21:09:21
		Re: Is Everyone Trying to Look Like Salesforce?	2	PatrickDorseyAvectra	2012-06-25 14:45:36
		Re: 5 Signs Your Small Biz Is Ready for CRM	2	jmoad	2012-06-12 11:23:03
		Re: Customer Relationship Metrics Takes On the Unstructured Data Challenge	2	umutarikan	2012-06-10 14:24:15
		Re: The End of the Social Age	2	PatrickDorseyAvectra	2012-06-05 07:14:00
		Re: Are Lookouts Guiding Your CRM Journey?	2	Danielyhkim88	2012-06-02 11:13:36