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CRM Buyer Talkback

How to Muff a Mobile Marketing Campaign, Part 2

"Mobile CRM installations are destined to fail if companies don't heed the lessons learned from traditional CRM deployments of more than a decade ago," warned QuestBack's Darren Bosik. "Back then, businesses relied too much on the technology ... and did little to change their business processes around customer feedback."
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Bloomberg Caught With Hands in the Customer Data Jar

Financial institutions paying $20,000 a year for an information service might reasonably expect that their own personnel's activities wouldn't be subject to monitoring, so the outrage of Bloomberg customers whose data was combed by reporters is understandable. Bloomberg drew the blinds after news of the breach emerged, but that won't eradicate a very sour taste from a lot of customers' mouths.
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ECT News Community » CRM Buyer Talkback

*	*	Topic	Posts	Last post	Date
		Re: ID Theft Guardians Offer Protection For a Price	3	generic	2007-06-11 08:57:03
		Re: Fair Isaac Moves to Curb Credit Score Manipulation	2	RROHAROLD	2007-06-06 23:22:28
		Re: Ten Commandments of Branding	2	shamrin	2007-05-09 07:35:57
		Re: The Philippines: The New Outsourcing Hot Spot	3	paul110	2007-04-05 13:02:11
		Re: Call Center App Detects Customer Anger	3	Blueforest	2007-04-01 21:23:24
		Re: First CRM for Google Apps Out of the Gate	2	edbong	2007-03-02 12:20:48
		Re: What Are You Doing to Stop Security Saboteurs?	2	tqk_02	2007-02-19 15:50:57
		Re: German Law Paves Way for RFID Passports	2	sam-c	2007-02-10 23:25:29
		Re: How to Respond to a Data Breach, Part 1	2	marileev	2007-02-08 11:38:07
		Re: TJX Data Theft: Crisis or Opportunity?	2	JimmyJackFunk	2007-01-23 13:01:28
		Re: Monitoring Customer Service: Keep It Simple	2	cooper0	2007-01-03 06:02:31
		Re: Getting a Handle on RFID	2	DS1231	2006-12-12 16:13:19
		Re: Emotion, Speech Tech Helps Call Centers Gauge Customer Moods	2	smoliar	2006-10-20 10:20:32
		Re: Politics of Outsourcing Aren't Dead Yet	2	us-consultants	2006-08-22 08:43:58
		Re: Developing a CRM Vendor Short-List	2	delkington	2006-08-04 18:35:13
		Re: It's Time to Re-Evaluate Your CRM Vendor's Viability	2	pnoe	2006-07-21 08:23:19
		Re: Salesforce.com Lays Out New Development Platform Plans	2	FiannaPCS	2006-07-12 07:53:56
		Re: Dell Spruces Up Its Customer Service	2	smoliar	2006-06-17 13:41:32
		Re: Airlines No Longer Fly the Customer Service Route	2	smoliar	2006-06-13 11:10:49
		Re: The On-Demand, Open Source Business Software Transformation	2	iradeon	2006-05-08 16:22:13