ECT News Message Boards: CRM Buyer Talkback

Discussions Boards:
CRM Buyer Talkback

Bloomberg Caught With Hands in the Customer Data Jar

Financial institutions paying $20,000 a year for an information service might reasonably expect that their own personnel's activities wouldn't be subject to monitoring, so the outrage of Bloomberg customers whose data was combed by reporters is understandable. Bloomberg drew the blinds after news of the breach emerged, but that won't eradicate a very sour taste from a lot of customers' mouths.
Join the Discussion

Sorry, the CRM Niche Is Full at the Moment

Yes, customer relationship management solutions are vital for organizations, and social CRM has now worked its way into the mix. So why would any software company want to introduce a new set of CRM tools into what's becoming a very crowded enterprise segment? For businesses considering that question, there are other ways to use technology and data to assist customers on their buying journeys.
Join the Discussion

ECT News Community » CRM Buyer Talkback

*	*	Topic	Posts	Last post	Date
		Re: 10 Ways to Lose Customers and Alienate People	2	sanjaysanjay1	2008-08-07 02:57:58
		Re: T-Mobile Fires Customers Over 'Excessive Roaming'	4	gem7	2008-07-30 21:23:11
		Re: Self-Service Kiosks: Bane or Boon?	2	allenbonde	2008-07-29 14:41:23
		Re: Home Sweet Call Center	2	BruceDresser	2008-07-29 14:17:56
		Re: NetSuite Takes On Salesforce.com With New Open Standards Dev Platform	3	TKHALIL	2008-07-27 08:57:37
		Re: Real Estate Discovers CRM, Part 1: Embracing the Idea	2	reblogger	2008-07-12 08:03:56
		Re: The Case Against Vacation Policies	2	rjstrough	2008-07-07 13:10:18
		Re: When Will BI Head Downstream?	2	goldenboy30	2008-06-27 08:16:11
		Re: Humanizing the Online Customer Experience	2	wgrasty	2008-06-26 19:16:11
		Re: Sales 2.0 and Marketing Too	2	davestein	2008-06-19 09:56:02
		Re: Our Space	2	ncl209	2008-06-16 13:46:59
		Re: Social Networking and CRM Finally Hook Up	2	ncl209	2008-06-16 13:38:17
		Re: HIPAA Revisited, Part 2: Seeking Balance	3	idelbono	2008-06-16 07:05:49
		Re: Consumers Give Sprint Nextel Failing Grade in Latest Survey	2	Sprintcsr	2008-06-15 19:59:25
		Re: Economic Woes Bode Well for Salesforce.com	2	ncl209	2008-06-10 12:14:39
		Re: Microsoft's Collaborative Contact Center Push	2	TonyRyb	2008-06-09 04:38:47
		Re: Happy Birthday, Cluetrain Manifesto	2	SusanE	2008-06-05 12:45:23
		Re: Having SaaS Your Way: Configuration Sophistication	2	SimonGantley	2008-06-02 10:22:41
		Re: How to Avoid Spreadsheet Suffocation	2	crm202	2008-05-30 23:10:22
		Re: Mad-as-Hell Best Buy Customer Files $54M Lawsuit Over Laptop Loss	6	wbooks	2008-05-30 08:43:15