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CRM Buyer Talkback

Bloomberg Caught With Hands in the Customer Data Jar

Financial institutions paying $20,000 a year for an information service might reasonably expect that their own personnel's activities wouldn't be subject to monitoring, so the outrage of Bloomberg customers whose data was combed by reporters is understandable. Bloomberg drew the blinds after news of the breach emerged, but that won't eradicate a very sour taste from a lot of customers' mouths.
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When Mobile CRM Goes Too Far, Part 1

"The rise of mobile CRM in business should facilitate human interaction between customers/business or between customers," said Robb Hecht, marketing professor at Baruch College. "Any UX experience which brings a user down a hole of loneliness -- without purchase or interaction with others -- will not succeed in the digital future."
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ECT News Community » CRM Buyer Talkback

*	*	Topic	Posts	Last post	Date
		Re: The E-Coupon Generation	2	vgorasia	2009-09-01 20:11:56
		Re: Getting Small Firms on Board With BPM	2	phil_ayres	2009-09-01 05:41:14
		Re: Building a Leak-Proof Sales Pipeline	3	nivenor1	2009-08-26 09:34:44
		Re: Checkout Line Anxiety	2	mitchr	2009-08-26 08:23:45
		Re: If You Build a Branded Online Community, Will Customers Come?	2	tomrau	2009-08-07 02:07:15
		Re: Don't Trade Customer Satisfaction for Call Center Efficiency	2	DHarlow	2009-07-31 15:04:11
		Re: Primary Indicators	2	OnState	2009-07-30 06:48:10
		Re: 40 Years After	2	Grannelle	2009-07-22 08:51:28
		Re: How to Earn Your Customers' Loyalty	2	Grannelle	2009-07-16 09:35:36
		Re: Automation: A Lube Job for a Sluggish Economy	2	Stephen-Lee	2009-07-16 07:26:20
		Re: 8 Steps to Getting Sales and Marketing to Play Nice	3	nivenor1	2009-07-09 06:52:43
		Re: 3 Keys to Mobile Customer Retention	3	msimms	2009-07-08 18:05:55
		Re: Making Social Networks Pay, Part 2: Players and Products	3	GillianVerga	2009-07-06 14:26:47
		Re: RFID: A Revolution in a Holding Pattern	3	soopergrape	2009-07-06 14:04:13
		Re: Evolution, Revolution and Punctuated Equilibrium	2	Stephen-Lee	2009-07-02 13:38:46
		Re: Outsourcing's No Longer In	2	klaughlin8	2009-06-30 07:17:46
		Re: Turning 'Interesting Moments' Into Sales: Q&A With Marketo CEO Phil Fernandez	2	jefflogden	2009-06-24 17:00:18
		Re: Cross-Selling's Time Has Come	2	Rhoppe	2009-06-24 10:25:16
		Re: Closing the Sale With Live Video Chat	2	dougmcnichol	2009-06-22 18:02:30
		Re: Will PCI Ever Make the Grade?	2	Grannelle	2009-06-22 08:53:07