CRM Buyer Talkback

The most common and least understood marketing barrier facing outsourcing service providers is the absence of a strong brand. Most brands associated with IT and IT-enabled services companies are chosen on the basis of criteria relevant to where outsourcing firms are based, rather than where they intend to do business. In the outsourcing industry, branding challenges are most acute for companies based outside of their target market -- that is, based in locations with competitive cost advantages.

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