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In the financial workplace, e-mail and instant messaging (IM) are becoming essential enterprise tools. Once the province of teens chatting with their friends, instant messaging is now relied on by brokerage firms and other financial companies to maintain contact with clients. An ever-increasing number of government regulations and industry-specific rules make compliance with secure messaging criteria mandatory. According to analyst firm Giga Information Group, 60 percent or more of large companies use some form of instant messaging, but 90 percent of those companies have no formal IT support for it.
...we found it to be so important to work with an enterprise IM Client company who can respond quickly to these changes. We switched to a custom IM app about two years ago because our employees were wasting time chatting with friends and family. They also were accepting files that contained Trojans and other viruses/malware.
We use the Brosix.com IM Client and have been very happy. The most important part of our relationship with the company has been that when we needed an update, like you mention in your article, they are quick to respond.
The larger, public IM Clients are much more slow to respond in our experience. It takes a small, nimble firm to react to the fast changes, and that's why we chose a smaller company.
Nice piece. Timely info. Keep up the great work.