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ECT News Community   »   E-Commerce Times Talkback   »   Re: Starting an Indian Call Center: The Purple Case Study



Re: Starting an Indian Call Center: The Purple Case Study
Posted by: Anthony Mitchell 2005-06-21 07:52:02
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A new call center just opened in Navi Mumbai, India. It won't be making the headlines for being a new monster facility with impressive clients and well-known managers. But this modest business, Purple Support Services, has more to teach us about call center operations and IT outsourcing than any other center that has opened recently. What barriers impede the growth of a new, small offshore call center? What does such a venture cost? What is their recruiting position? What were the location considerations?


Re: Starting an Indian Call Center: The Purple Case Study
Posted by: vatika 2006-06-01 06:46:30 In reply to: Anthony Mitchell
Purple Support Service will surely get success, as going through the story of Mr. Mahesh, he is managing this call centre as his own kid, and more important is that, Mahesh has analysed all the problems minutly, solution will become somewhat easy,Secondly after going through the interview, it can be seen that though call centre failure ratio is 60%, Purple support will go long with success due to confidence of its finder Mahesh.
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