OfficeDepot's foray into e-commerce is a disgrace. What was supposed to be a 5-minute encounter (2 min to order from website, 3 min to pick up from the store the
next morning) turned out to be an hour-long ordeal. Their stores communicate with
the web data center once a day - so there's no way they can fulfill their vaunted 4-hour
processing guarantee. Pam Hawkins, Assistant Manager at my local OfficeDepot store,
appeared so bothered by having this Internet customer (myself) walk in to pick up
his order, she flat-out said "Do NOT use the website!"
The website itself provides no information whatsoever on when my order is charged, the
order status page is day-old, no information disclosures - NOTHING! I will never shop
at OfficeDepot.com (or their physical stores for that matter) again.