E-Commerce Times Talkback
See Full Story
Looking to give their small business e-commerce services a boost, America
Online and PurchasePro unveiled 10 new services Wednesday through a host
of strategic partners.
The deals, aimed at beefing up the offerings that AOL extends to small
and medium businesses through its Netscape Netbusiness division, include
alliances with Homestore.com, Hewlett-Packard and others. AOL linked with
Las Vegas, Nevada-based PurchasePro last fall.
AOL has a good service, but has become so big it has poor customer satisfaction. When using the free discs they send out as a pertner in your business, with your name on them, they give poor customer service.
I have talked to their customers all over the country, we sign up using a so called free disc, but when we try to cancel, they say they will give us another free month or two. But what they don't tell you is that now you are on a limited price plan, and will be billed for extra minutes.
In my case I was billed for more than double what the unlimited plan would have cost me if I had it. Then when trying to straighten it out with the billing department supervisor, Andie, she was unwilling to see that there could be any kind of compromise since I did not choose this option. She was rude and insulting.
Choosing to have your name associated with this kind of customer service is not a good idea.