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Re: AT&T Bombs on Customer Satisfaction, Quibbles Over Grade
Posted by: Rob Spiegel 2010-12-08 18:15:02
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AT&T ranks as the lowest-scoring cellphone service provider in a new Consumer Reports survey that asked 58,000 customers to rate their carriers. AT&T was the only one to drop significantly in overall satisfaction from a year earlier. More than half of the of the survey respondents who used AT&T as a carrier owned some version of the iPhone, the Apple smartphone that is exclusive to AT&T. iPhone users indicated much less satisfaction with their carrier than owners of other smartphones.
You failed to mention that Verizon has no fallback network. If AT&T's 3G goes down, customers are still able to use EDGE as a fallback in a worst case scenario situation. AT&T continues to invest millions of dollars in their network every day. If the network was really as bad as you are claiming, customers would not continue to come over to AT&T's service, iPhone or no. Even if Verizon gets the iPhone, their network does not support voice and data simultaneously like AT&T's, which is going to be detrimental to thier customer satisfaction. I doubt this will be any different with their launch of "4G." This says it all: "The fact is, wireless customers have choices, and a record number of them chose AT&T in the third quarter -- significantly more than our competitors."
