E-Commerce Times Talkback
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Consumer electronics e-tailer Buy.com on Thursday became the latest in a growing line
of e-commerce companies to be sued by shareholders.
As in several earlier cases, shareholders allege that Buy.com conspired with underwriters
of its February 7, 2000 initial public offering (IPO) to
artificially raise the price of the companies shares.
Prior to today I would have had my doubts about Buy.com's intent as stated in the story. Now I believe the allegations. My experience up until now was quick turnaround time on my orders and a quality product. What has happened now is I ordered an item and wanted it quickly. It was a speaker system. The shipping cost for this item had a $10 difference between standard ground and 2 day shipping. I did not want to wait 3 to 10 days to receive my purchase, so I ordered and paid for the enhanced shipping. Buy.com shipped my order from a warehouse which was located close enough that standard shipping was 2 days. I paid extra for nothing. When I brought this to the attention of Customer Service, the statement was you ordered 2 days, you got 2 days, and there was no guarantee that's what I would have gotten without purchasing the enhanced shipping. I think it's poor customer relations not to consider a refund of the difference of the two shipping fees under these circumstances. I now see that Buy.com most definitely is not customer oriented. I will not buy from them in the future.