CRM Buyer Talkback
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Alltel has joined the ranks of service providers offering mobile CRM functionality to their business customers. The wireless company has introduced SalesNOW, a contact, activity and deal management Web app designed for the BlackBerry mobile device. Most of the application's features relate to contact management or productivity functionality. Users can track and manage deals from their BlackBerry handhelds, build detailed customer profiles, capture activities such as tasks or memos to the device, or link e-mails to a particular deal.
Sounds interesting. What's the desktop app do? Is it just an admin console or is there management functionality?