E-Commerce Times 04/24/14
The allure of Big Data stems from the ability to use advanced technology to manage and manipulate huge amounts of information. Not only that, Big Data offers the opportunity for unlocking information not previously available, and even not previously knowable.
However, the software required to underpin Big Data and related IT advances may not be up to the task. A federal agency within the U.S. Department of Defense now contends that increasingly powerful and complex IT systems will require similar advances in software.
We are constantly moving. From a morning meeting to a lunch date to an afternoon conference call, we are always on the go and so are our technology devices. They are with us every step of the way, acting as our personal assistants, communicators and life-savers. We are progressing closer to a world where HUVr boards aren't a hoax and technology no longer fits in the palm of your hand but on a node in your brain. We are shifting from using static, desktop devices to portable devices in order to accommodate our lightspeed lifestyle.
There was a somewhat quiet, cost-free acquisition of sorts in the Linux world earlier this year when Red Hat announced it was joining forces with Red Hat Enterprise Linux community clone CentOS. The move, which effectively brings organization, governance, backing and technology of CentOS under Red Hat's brim, is interesting for a few reasons. First, it illustrates the continued presence and power of unpaid community Linux distributions like CentOS. Second, it's part of the changing Linux market, which is being driven by cloud computing and new types of uses on the rise.
CRM Buyer 04/23/14
inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with Salesforce.com and Oracle, and new APIs that give enterprise users the ability to customize their own applications and do a deep dive into their data. "No one else in the market provides this many new features in each release and product edition," Jennifer Waite, product marketing manager at inContact.
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