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Friday - October 9, 2015
Amazon on Thursday announced Handmade at Amazon, a new specialty site designed to sell original handcrafted wares to a unique set of customers in a market led by rival etailer Etsy. Etsy, in its 10th year of operation, put the retail industry on notice in April, when its share price rose to $31, up 88 percent from its initial public offering price of $16. However, its stock price recently has struggled amid concerns about the company's long-term outlook. [More...]

Thursday - October 8, 2015
Facebook on Thursday announced a pilot test of "Reactions," a way to respond to posts on the network in a more nuanced way than its Like button allows. The new feature is live in Spain and Ireland. CEO Mark Zuckerberg previously alluded to the eventual landing of a Like alternative, although he said it would not be a much-requested Dislike button. Facebook had good reasons to resist a Dislike button, with all of its attendant negativity. The new Reactions bar addresses the spirit of the user requests with a "more expressive Like button," said Chris Cox, chief product officer at Facebook. [More...]

Thursday - October 8, 2015
There is little question regarding the prevalence and significance of open source software in enterprise IT, but one of the best places to more deeply examine open source software and how it fits into today's enterprise IT landscape is the OpenStack cloud software and project. It has come to represent the primary open source cloud in the market, has grown its developer and vendor support, and has made its way into enterprise conversation and consideration alongside much larger, better-established rivals such as Amazon and VMware. [More...]

Wednesday - October 7, 2015
eGain is touting a report from Forrester Consulting and my friend Ian Jacobs purporting to show that omnichannel customer service is stagnant or worse when it comes to delivering service that customers need and want. Ian does good work and I am in agreement with him on this, but I have trouble with some conclusions, specifically the implication that the problem can be solved with more software. Now, I am a proud software bigot, but I am also fond of the saying, "If you take your car to Midas, you're going to get a muffler." [More...]


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