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Thursday - April 27, 2017
Cable TV has been facing mounting attacks from new technologies and new competitors. C Spire recently joined the action, announcing plans to enter the pay-TV space. It's not yet clear what C Spire TV will be, or how it will impact the marketplace. We'll have to wait for C Spire to spell that out in the coming weeks. What we know so far is that C Spire is a regional player in Mississippi, so the service won't be available throughout the United States. Also, this pay-TV platform appears to have been developed by MobiTV, which is interesting. [More...]

Thursday - April 27, 2017
Three major Internet brands this week announced initiatives to combat "fake news" online. Google revealed that it had tweaked its search processes to help bring high-quality content to the top of search result pages. Wikipedia founder Jimmy Wales announced a new online publication that aims to fight fake news by pairing professional journalists with legions of volunteer community contributors. Meanwhile, Facebook has begun testing a feature that shows readers recommendations for articles related to the topic of an article they've just read. [More...]

Thursday - April 27, 2017
Even if you're a newcomer to Linux, you've probably figured out that it is not a single, monolithic operating system, but a constellation of projects. The different "stars" in this constellation take the form of "distributions," or "distros." Each offers its own take on the Linux model. To gain an appreciation of the plethora of options offered by the range of distributions, it helps to understand how Linux started out and subsequently proliferated. With that in mind, here's a brief introduction to Linux's history. [More...]

INSIGHTS
Then and Now
Wednesday - April 26, 2017
A few years ago, when Oracle was busy buying companies to fill out its front-office cloud offering, RightNow Technologies developed a "day in the life" video that has stuck with me. It was shown at RightNow's last user meeting as an independent company. In fact, at the conference where it debuted, Oracle announced its acquisition of RightNow. The video's importance was as a harbinger of things to come in the customer service world. At that point in time, we were struggling with the idea of multichannel support. [More...]

 

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