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Tuesday - August 30, 2016
HPE and HP are facing a potential class action lawsuit brought earlier this month by four former employees. The companies engaged in widespread age discrimination during a restructuring of the legacy computer and printer manufacturer, according to their complaint. HP from 2012 to 2015 made a series of discriminatory job cuts involving tens of thousands of workers, the suit alleges. Cuts made late last year, when the company split into two separate units, reflected a well-publicized effort to become "younger," according to the complaint. [More...]

Tuesday - August 30, 2016
Dirty tricks during political campaigns are nothing new, but the Internet and the proliferation of mobile devices have allowed tricksters to up their games a notch. It came to light last week, for example, that Donald Trump's campaign app was hoovering the address books on his supporters' phones. Trump's app wasn't doing anything illegal. It wasn't even trying to hide what it was doing. The app seeks the user's permission to download all contacts before it does so. However, both the ACLU and EPIC have rapped the practice. [More...]

Monday - August 29, 2016
The Peppermint operating system is built around a concept not found in most Linux distros. It is a hybrid combination of traditional Linux desktop applications and cloud-based infrastructure. Peppermint 7, the annual update released in June, is a lightweight distribution based on Ubuntu 16.04. It uses LXDE as the default desktop environment, and shows considerable growth since our review of Peppermint 5 two years ago. The key to this process of linking full desktop functionality to cloud apps is an in-house developed application dubbed "Ice." [More...]

CUSTOMER SERVICE BREAKDOWN
American Breaks People
Tuesday - August 30, 2016
It's easy to lose sight of people in a CRM discussion, focusing instead on the great technology and what it lets us do under optimum circumstances. We should keep the customer in mind at all times, however, for without them what are we? Forgetting the customer is dangerous both for customers and vendors in this social age. Far from being a universal good, automation can make it hard to reach a human being when circumstances require a human to make sense of reality. It's dangerous for vendors too. [More...]

 

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